Member Contact Center Agent - Coeur d'Alene

ICCU • Coeur dAlene, ID

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About The Position

At work, your Primary Responsibilities will include: Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills. Providing general information to members about our Credit Union Services. Answering telephone calls and meeting performance metrics. Researching and correcting member account problems. Performing a wide range of member-generated transactions. Completing accurate case notes of member interactions and call history. Working and communicating effectively with team members. Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Requirements

• A High School Diploma or GED.
• Good communication and interpersonal skills.
• The ability to maintain confidentiality of Credit Union records.
• The ability to sit for extended periods of time
• Lift 20-40 pounds of office supplies
• Reach keyboards
• Operate basic office machines.
• You must be eligible for membership at Idaho Central Credit Union to obtain employment.

Nice To Haves

• Knowledge of the Financial Industry.
• Prior Experience in a Customer Service role.

Responsibilities

• Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
• Providing general information to members about our Credit Union Services.
• Answering telephone calls and meeting performance metrics.
• Researching and correcting member account problems.
• Performing a wide range of member-generated transactions.
• Completing accurate case notes of member interactions and call history.
• Working and communicating effectively with team members.
• Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Benefits

• Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts (such as cell phone service and gym memberships)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED