Member Concierge

Gradient • Tulsa, OK

13d

About The Position

The Community Concierge is a front desk team member and one of the first points of contact for members, guests, and visitors at Gradient.
This role provides consistent, welcoming, and professional front-of-house support, including guest services, member support, access needs, and short-term use offerings. Community Concierges carry out established front desk procedures under the direction of the Community Lead and escalate issues as appropriate.

Requirements

• Minimum 1 year of experience in customer service, hospitality, or a member-facing role
• Strong communication and interpersonal skills
• Comfortable using Gmail, Google Docs, macOS, and CRM-style systems
• Ability to multitask while maintaining service quality
• Ability to lift up to 50 pounds
• Flexibility to support scheduled shifts and front desk coverage

Nice To Haves

• Experience in coworking, hospitality, or member-based environments
• Strong organizational and follow-up skills
• Positive, team-oriented attitude
• Comfort interacting with a wide range of people

Responsibilities

• Front desk coverage and guest support
• Membership support and communications
• Guest Check-In and Access Assistance
• Day Passes and Short-Term Use
• Member Amenities Support
• CRM and Front-of-House Accuracy
• Serve as a welcoming and professional first point of contact for members, guests, and visitors
• Greet guests, complete check-in procedures, and notify hosts of arrivals
• Answer incoming calls and route inquiries appropriately
• Maintain a calm, friendly, and professional presence at the front desk
• Respond to routine member and guest inquiries via [email protected]
• Support the [email protected] inbox as directed by the Membership Community Lead
• Ensure timely responses and consistent, professional communication
• Escalate sales-related, complex, or sensitive matters to the Head of Membership & Community as directed
• Accurately log member interactions, requests, and issues in the CRM
• Support guest access, day passes, guest passes, and office-for-a-day use
• Assist with access questions and badge-related issues
• Support external meeting and conference room bookings that route through the front desk
• Ensure access activity is tracked accurately in relevant systems
• Support new member orientations at the front desk as scheduled
• Assist with tours, as needed
• Assist with member move-ins, move-outs, and office transitions from a front-of-house perspective
• Ensure new members receive clear information and are welcomed into the space
• Support front-of-house amenities including mail and package intake and notifications
• Assist members with meeting rooms, phone booths, studios, and shared resources
• Provide first-line Wi-Fi support and basic troubleshooting, escalating issues as needed
• Coordinate notary services and approved third-party member services when applicable
• Support event check-ins, guest arrivals, and wayfinding
• Ensure front desk readiness for scheduled events and programs
• Share approved event information with members and guests as needed
• Maintain accurate records of member and guest interactions in the CRM
• Follow established front desk SOPs and escalation protocols
• Flag recurring issues, feedback, or process gaps to the Community Supervisor

Benefits

• Workspace Perks: Gradient 24/7 coworking membership, providing exposure to some of the most exciting startups in Tulsa.
• Great Insurance: A top-tier insurance plan with company-paid health, vision, and dental coverage.
• 401k Match: We’ll match your 100% of your 401k contributions up to the first 4% of your pay after 6 months
• Term Life Insurance: We pay for $50,000 in term life insurance coverage
• Time Off: We offer paid time off for all major holidays, and an annual personal day to observe your birthday, and an end-of-year recharge.
• End of Year Recharge: We shut down the office every year from Christmas Eve through New Year's Day for you to enjoy time with your family or friends.
• Personal Health Reimbursement: We provide a monthly wellness reimbursement to support activities such as gym memberships, yoga, massage, or other wellness practices that help you stay feeling awesome.
• Work Essentials: 100% of job-related hardware and software costs covered and a paid downtown Tulsa parking pass

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed