Member Care Specialist - Temp

GIRL SCOUTS OF GREATER ATLANTA INC•Mableton, GA

About The Position

Girl Scouts of Greater Atlanta is seeking a customer-centric enthusiast who thrives in a team-based, call-center work environment focused on providing the highest level of customer service to all members/customers. The Member Care Specialist will exceed expectations by creating a culture of Customer Service Excellence with each customer interaction (internal/external) as an opportunity to provide courteous, timely and quality service, and by exhibiting professional behavior becoming of the Girl Scout brand, Promise and Law. He/She is responsible for providing direct service to members/customers by telephone and/or by email to fulfill requests. Member Care Specialists will be the frontline of all our communication opportunities with current and potential members and will provide a robust member experience for Girl Scouts of Greater Atlanta programs and services. This is a Temporary position. You must be able to work M-F 9am-5pm.

Requirements

Associate’s or undergraduate degree or one-year equivalent professional experience in related field (call center, sales, or membership recruitment).
Experience with customer relationship management and registration systems.
High attention to detail; completes tasks thoroughly with an eye for detail and attention to accuracy.
Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to set priorities, multi-task and meet deadlines in a fast-paced environment.
Demonstrated ability to work with general supervision; must be self-motivated to complete tasks and ask for support when needed.
Accepts and promotes the values of the Girl Scout Promise and Law.

Nice To Haves

1-3 years of direct sales experience.
Bilingual (English/Spanish).
Experience using Salesforce CRM database.
Proficient in Microsoft Office package: Word, Excel, OneNote, Outlook, Teams.
Ability to learn new databases and online tools quickly.
Critical and strategic thinker.
Ability to exercise discretion, initiative, and appropriate judgment in making sound decisions and in developing solutions to problems.
Strong organizational and time management skills.
Knowledge of Girl Scout organization including mission and programs.

Responsibilities

Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made to meet membership goal. Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
Sell the Girl Scout experience via phone and email correspondence to increase membership and participation in Girl Scouts programs and activities.
Follow up on leads and referrals resulting from external recruitment activity in a timely fashion.
Track and maintain lead prospects on the organization’s Salesforce CRM database.
Develop and convert girl and adult membership leads.
Support external recruitment efforts and can complete membership process for prospect.
Work interdepartmentally to support external recruitment efforts and ensure effective resolution of girl and adult registration stoppage.
Support membership/volunteer renewal workflow to retain members and volunteers.
Maintain knowledge and understanding of registration and volunteer management processes.
Other duties as assigned.