Member Care Specialist II

Heart of LA Federal Credit Union • Alexandria, LA

44d

About The Position

Role:
To serve members by providing information in accurate, professional and efficient manner via telephone, mail or email.
Essential Functions & Responsibilities:
Answer member calls and assist members with balance inquiries, transfers, reset online services, post loan payments, teller checks and resolve member problems.
Assist members with debit and credit card issues and ordering cards. Process returned mail and mobile deposits. Answer the general information emails. Perform routine maintenance on accounts.
Assist members with resolving lending questions and issues.
Promote benefit awareness and member experience.
Perform Member Service Center opening and closing procedures.
Perform other duties assigned.

Performance Measurements:
Possess excellent telephone communication skills and ensure the member or team member understands the message you are trying to convey.
Ensure work continues at a steady pace with a high rate of accuracy.
Perform all duties in a timely manner to ensure member satisfaction.
Clear and efficiently written and verbal communication.
Comply with all credit union policies and procedures.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Requirements

• Six months to two years of similar or related experience.
• A high school education or GED.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Responsibilities

• Answer member calls and assist members with balance inquiries, transfers, reset online services, post loan payments, teller checks and resolve member problems.
• Assist members with debit and credit card issues and ordering cards.
• Process returned mail and mobile deposits.
• Answer the general information emails.
• Perform routine maintenance on accounts.
• Assist members with resolving lending questions and issues.
• Promote benefit awareness and member experience.
• Perform Member Service Center opening and closing procedures.
• Perform other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees