Member Care Representative
Local Fare Jax Llc
6d•$45,000•Onsite
About The Position
Local Fare Jax delivers locally sourced food from trusted farmers directly to families across our community. As we grow, we’re looking for a reliable, detail-oriented Member Care Representative to ensure every delivery experience is smooth, accurate, and personal. This is not just a customer service job — it’s a key operations role that protects the trust between our members and our farmers.
Requirements
- Has 2+ years in customer service, hospitality, logistics, or admin roles
- Is extremely detail-oriented (small mistakes matter in food delivery)
- Communicates clearly and calmly, especially when solving problems
- Is dependable and comfortable working Tuesday–Saturday consistently
- Cares about local food and community — but also values process and precision
Responsibilities
- Respond to 40–60 member inquiries per day via phone and email
- Resolve delivery issues quickly and accurately
- Manage order adjustments before weekly fulfillment deadlines
- Help members customize deliveries and recommend seasonal items
- Track and document interactions clearly in our system
- Identify recurring issues and suggest process improvements
Benefits
- 401(k) matching
- Employee discounts
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
