Member Care Manager

Alabama Credit Union • Tuscaloosa, AL

5d • $77,113 - $96,391

About The Position

To ensure that members are receiving high-quality member service by providing support and guidance to Member Care regarding departmental issues and providing supervisory support to the Member Care Director. This role will oversee the day-to-day operations of Member Care.

Requirements

• Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• Experience: Three years to five years of similar or related experience.
• General Skills: Excellent oral and written communication skills; and the ability to comprehend and apply rules and guidelines appropriately within position.
• Leadership Skills: Professional presentation and the ability to maintain productivity with little supervision is required.
• Self-motivation to complete job tasks to the best of personal ability; eagerness to learn new information in a fast-paced environment, and adaptability to apply new information as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees