Member Care Coordinator / Health Coach

JumpstartMD • Pleasanton, CA

7d • Onsite

About The Position

Ready to empower others on their transformative journey to optimal health? Join us at JumpstartMD as a Member Care Coordinator/Health Coach, where you'll be the catalyst for change in our members' lives! In this dynamic role, you'll provide personalized 1:1 coaching sessions, utilizing motivational interviewing skills to inspire and empower members enrolled in our weight loss program

Requirements

• High school diploma required; bachelor’s degree in nutrition or related field preferred.
• 1-2 years of experience in a fast-paced environment, preferably in a medical or clinical office setting.
• 1-2 years of professional experience in health, fitness, and/or nutrition.
• Proficient in MS Office 365 and experience with EMR/EHR systems.
• Excellent interpersonal, verbal, and written communication skills.
• Strong multitasking abilities and ability to work efficiently with minimal errors.
• Demonstrates high ownership, accountability, and initiative.
• Flexible team player with the ability to collaborate effectively in an intimate clinical setting.

Nice To Haves

• Health Coach certification
• CPR certification
• Proficiency in motivational interviewing.

Responsibilities

• Conduct exhilarating weekly 1:1 coaching sessions with JumpstartMD's weight loss program participants, employing motivational interviewing techniques to ignite transformational journeys.
• Craft personalized program plans tailored to each member's unique needs, from dietary restrictions to health issues, ensuring every goal is within reach.
• Serve as the frontline liaison for member inquiries, sending reminders and providing appointment follow-ups with expert triage skills and meticulous attention to detail.
• Be the welcoming force for members and visitors, ensuring a positive experience from the start. Manage interactions, check-ins, and appointments with enthusiasm, creating a memorable member journey.
• Guide new members through a seamless onboarding process, infusing excitement into agreement forms, program details, and payment discussions. Foster lasting relationships with members, actively promoting their ongoing success.
• Keep clinic operations running smoothly, from managing medication refill requests to maintaining a tidy environment, all while facilitating seamless EMR charting to support efficient workflow.
• Command the mail and packages domain, ensuring smooth deliveries and handling, including outgoing shipments. Be a guiding light in new hire setup and training, injecting energy into curriculum review and hands-on shadowing.

Benefits

• Opportunity for Growth: Collaborate with a passionate team to scale a best-in-class medical weight management, health, and wellness program nationally.
• Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions
• Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week.
• Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being.
• Time Off: Benefit from accrued paid time off to maintain a healthy work-life balance.
• Wellness Support: Receive 4 annual paid wellness days to prioritize your health.
• Access free JSMD services (Weight Loss and Bio-identical Hormone Therapy).
• Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees