Member Associate (VIP Guest Services) - PS MIA

Extime PS LLC

4h•Onsite

About The Position

PS is revolutionizing global travel by establishing and managing private airport terminals that transform commercial air travel into a luxurious, seamless experience. Currently operating at LAX, ATL, and CDG, with new terminals planned for DFW and MIA, PS aims to set a new global standard in hospitality. Away from the public airport's crowds, PS offers members the privacy, ease, and security of a private flight experience while flying commercially. This is achieved through exclusive partnerships with TSA and U.S. Customs and Border Protection, enabling effortless, line-free departures and arrivals. The expert team orchestrates every detail, including private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers directly to or from the aircraft on the airfield. Inside the private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention. A dedicated Control Room discreetly coordinates with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. PS aims to replace waiting in lines, crowded terminals, and luggage hassles with quiet elegance, heartfelt service, and inspiring experiences. The company is expanding and seeks individuals passionate about luxury hospitality to join in reimagining the future of travel. As a Member Associate VIP Guest Services, you will be deeply involved in luxury hospitality and personalized service, crafting an unparalleled experience for guests from the start of their journey. The role requires a detailed understanding of guest travel itineraries, including flight details, ground transportation, and specific preferences, to ensure all expectations are not just met, but exceeded. Due to the unique operational and scheduling demands of the airport and airlines, all Associates must maintain open availability on scheduled workdays, with 8-hour shift start times adjusted to accommodate customer reservations.

Requirements

Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
Must be authorized to work in the United States.
Must be able to lift and push up to 100 lbs.
Driver's License in good standing, active for a minimum of 1 year.
Experience working with high-end clients in a luxury hospitality setting required.
Minimum education requirement of High school Diploma/GED.
PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Nice To Haves

Experience in customer service, airline and/or hospitality industry-related leadership role preferred.

Responsibilities

Lead PS guest experiences by having a thorough understanding of travel itinerary and anticipating needs, providing immaculate customer service.
Welcome guests with a personalized greeting upon arrival at PS, setting a tone of white glove service from the start.
Personally escort members to their Private Suite or our Salon, offering a comprehensive introduction to exclusive features and amenities.
Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs.
Escort guests through PS’ on-site airport security with grace and efficiency.
Greet members off arriving international flights at PS before escorting through on-site immigration.
Successfully complete 6-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all aspects of Member Services VIP Guest Services role.
Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences.
Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.

Benefits

Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
401K retirement plan with company matching.
Health and Dependent care FSA and HSA with company matching.
Merit-based raises and bonuses.
12 PTO Days / 6 Paid Sick Days Prorated Annually.
Monthly Health & Wellness and Cell phone reimbursement.
Paid training.
Parental benefits 100% paid up to 6 weeks.
Friends & Family Discounted PS Use.
Tuition Reimbursement.
A great career path with promotion opportunities.