Member Associate III

KCU • Kingston, WA

5d • $25 - $27 • Onsite

About The Position

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org . About the Role Kitsap Credit Union is actively hiring for Member Associate I, II and III (Teller/Personal Banker) positions all over the area, including: our Kingston branch. These positions are responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options.

Requirements

• High school diploma or GED required
• 1 year of Financial Institution experience with New Accounts and Consumer Lending experience ( HE/HELOC experience preferred but not required)
• 1 year of cash handling, customer service, and/or retail sales experience
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations
• Must be able to work Saturdays and extended business hours
• Ability to work in-person at branches throughout Kitsap, Mason, and Pierce County
• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions
• Candidates must be legally authorized to work in the United States without current or future sponsorship.

Nice To Haves

• HE/HELOC experience preferred but not required

Responsibilities

• Assist members with their financial needs and transactions.
• Identify, develop, and refer business relationships to build market position.
• Educate and introduce current and new members to new products and services and assist in self-service options.
• Foster and maintain constructive member relationships.
• Review and maintain knowledge of products.
• Understand and recommend products and services based on the member’s needs.
• Participate in sales and community events to contribute to branch and credit union goals.
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals.
• Maintain knowledge and adhere to operational, regulatory, security, and compliance standards.
• Accept and process all financial transactions accurately.
• Maintain responsibility and follows proper balancing procedures.
• Promote and effectively demonstrate digital, remote and self-serve options, with continual education as new products and digital services are introduced.
• Proactively generate new memberships through branch sales activities.
• Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Meet or exceed referral and sales goals
• Provide guidance, training, and support to junior team members
• Assist members and non-members in opening share, new accounts, and basic lending

Benefits

• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• 1 Personal Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED