Member Assist Cart Attendant
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About The Position
We are looking for people who take pride in their work to join our team. You help shape our member's entire shopping experience by giving them a positive first and last impression. In the member assist - cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensuring there are carts ready and available. You will also assist our members with their club pick up orders, helping them load their vehicles, and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you. You will sweep us off our feet if you thrive in fast-paced environments, are a multi-tasker at heart, keep member satisfaction as your top priority, can stand for long periods of time while assisting members quickly and accurately, and are a problem solver who tackles obstacles head-on to ensure each task is completed with excellence. You will make an impact by maintaining a positive attitude by smiling, greeting, and thanking members, providing exceptional customer service to members across the club as needed, and answering any questions they may have. Additionally, you will maintain a clean, neat, and member-ready area. The member assistant - cart attendant is a great way to start a fulfilling career at Sam's Club. Your responsibilities will include ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, offering members alternative product options when needed, ensuring products are selected and packaged according to company policies and procedures, ensuring items are dispensed when members arrive for pickup, resolving member issues and concerns, and promoting the company's products and services. You will also maintain the safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management. Providing member service will involve acknowledging the member and identifying member needs, assisting members with purchasing decisions, processing member purchases, assisting with payments according to company policies and procedures for different membership and payment types, utilizing cash registers to assist members with transactions, locating and organizing merchandise, zoning the designated areas, resolving member issues and concerns, promoting the company's products and services, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness. You will comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Completing work assignments and priorities will require using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
