Member Agent

White Sands Federal Credit Union•Las Cruces, NM

1d•$17

About The Position

This position is an ambassador for the credit union with the overall purpose of providing quality and efficiency to members, preferably through digital or electronic means. Responsible for conducting teller transactions, opening new accounts, and for the sales and services of all credit union products and services.

Requirements

High School Graduate or Equivalent
Two (2) years of lending experience, financial institution preferred
Four (4) years of financial institution sales experience and/or Call Center experience OR five (5) years of non-financial institution experience and/or Call Center
A simulated skills assessment test may be administered
Personal computer knowledge; skills in using MS Word, Excel, and PowerPoint
Ability to calculate figures and amounts (electronically and manually) such as, but not limited to interest, dividends, and percentages, and apply concepts of basic mathematics
Ability to maintain the confidentiality of work and/or information
Ability to interpret, adapt, and apply credit union/job/general guidelines and procedures
Excellent public speaking, verbal, and/or written communication skills (in-person, by telephone, and/or other communication methods currently being utilized)
Self-motivated and team-oriented qualities
Conduct yourself in a professional and mature manner
Ability to proofread and edit accurately
Ability to organize, prioritize and work well under pressure
Ability to maintain a high degree of accuracy
Flexible work and /or travel hours
Electronic storage and retrieval
Office electronics (printers, scanners, calculators, fax and copiers)
Ability to solve problems and make decisions, using logic and analytical skills
Ability to recognize cross-selling opportunities
Reliable transportation to travel to a branch office
Working knowledge of credit union products and services
Constantly required to talk and hear
Constantly required to use close vision, and ability to focus
Frequently required to sit; to use hands to finger, handle or feel
Occasionally required to lift or move up to 25-50 lbs.
Occasionally required to stand and walk; to reach outward/above shoulders; to stoop kneel, crouch, or crawl
Occasionally required to work outdoors
Occasionally required to use distance vision, peripheral vision, and depth perception
Moderate noise level working environment

Responsibilities

Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an online terminal
Cash checks and pays money from savings and checking accounts upon verification of signatures and members' account balances
Process and post various loan payments
Prepares and complies with information to open new accounts; ensures signature cards are complete
Maintain knowledge of deposit accounts, including IRAs
Obtain member information necessary to send bank wires
Initiate ACH debit and credit transactions
Evaluates the needs of potential members and offer appropriate financial products and services
Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner; advises members of issue status and suggests resolution on account disputes and other account activity
Promote and offer products and services to current and potential members
Constantly look for ways to improve processes that will improve the member experience and communicate those ideas to management
Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and robbery procedures
Knowledge of regulations and compliance as it applies to member service and loans
Knowledge of credit union security procedures; immediately notifies department manager of any irregularities
Performs additional duties as directed by the Assistant Manager or chain-of-command thereof