Member Advocate - Olathe Downtown

Mainstreet Credit Union•Olathe, KS

17d

About The Position

The Member Advocate connects with new and existing members through an interactive, consultative process that deepens relationships and member loyalty with Mainstreet Credit Union. These individuals consult, educate, assemble documentation and evaluate member account and loan application needs accurately. This role advocates for the members' financial needs, which includes lending and deposit applications, while mitigating risk and being the first line of defense against fraud. This individual is accountable for empowering the communities they serve by consistently providing an exceptional member experience, improving our members' financial lives. In this role it is vital to provide efficient and accurate solutions to every member or prospective member they engage with.

Requirements

High school diploma or general education degree (GED).
One year's cash handling and/or financial institution, Sales and/or advising, and customer service experience required.
One to three years’ consumer lending (processing, underwriting or closing) experience in a financial institution required
Completion of Mainstreet Credit Union’s lending training program(s) within 6 months of hire
Strong attention to detail, relationship building and negotiating/problem solving skills
Must meet all criteria for registration in the Nationwide Mortgage Licensing System & Registry (NMLS).
Must have or be able to pass FiCEP Certification program within 12 months of hire
Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
Understanding and use of good judgment.
Relevant computer skills and ability to acclimate to required systems with speed and accuracy.
Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.

Nice To Haves

Bachelor's degree in finance, Accounting, Economics or Business Administration preferred
Completion of Mainstreet Credit Union’s lending training program(s) and demonstrated ability in lieu of consumer lending experience will be considered for internal candidates

Responsibilities

Build and nurture positive relationships with members through proactive communication methods, including outbound calls, emails, onboarding, and follow-up interactions
Consult with current and prospective members to identify current and future financial service needs.
Assess and identify current and prospective members’ needs to pair them with relevant products and services, to also include alternative recommendations and solutions when necessary.
Ensure proper procedural compliance, accuracy, and authenticity of information and documents.
Assists members with account openings to include checking, shares, certificates, money markets, IRAs, Trust accounts, etc.
Interview members, gather and review documentation needed for loan applications, and make recommendations for centralized underwriting decisions.
Ensure that established individual minimum performance standards (MAPS) and branch goals are actively pursued and consistently met or exceeded.
Support development of peers through mentoring and job-shadowing.
Process and audit transactions, including deposits, withdrawals, purchases, transfers and payments. In charge of maintaining and balancing a cash drawer and adhering to established cash handling and balancing procedures.
Maintain an up-to-date and comprehensive knowledge of credit union products and services that are handled by this position.
Keep a current and foundational understanding of all credit union products and services to ensure accurate referrals and seamless hand-offs
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering and elder financial abuse laws appropriate to the position.
Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in completion of daily activities, as needed. May occasionally be requested to fill-in at other branch locations.
Performs other duties as assigned by supervisor or manager.