Member Advocate - Member Services - March 2026

Blue Cross Blue Shield of Massachusetts•Hingham, MA

6d•$21•Remote

About The Position

Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission. Schedule: For the duration of training (approximately 10-12 weeks) your schedule will be 9am-5pm EST. After training is completed, the schedule will shift to 10:30am-6:30pm EST. Please note, over time earlier shifts may become available. For this class, we are seeking qualified candidates from an Eastern Standard time Zone geographic area only. Compensation: Starting at $20.51/hour ($40,000/year) during training Upon successful completion of training, you will be eligible for a salary increase as outlined in our Member Service progression model You will also be eligible for increases after completion of specified milestones as outlined in Member Service progression model We offer annual raise/bonus based on performance! What you’ll do As a Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. You’ll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages. You’ll reinforce our unwavering commitment to excellent service. Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to millions of Americans. This is a fast-paced, unscripted service center environment. No two members, problems, or resolution journeys are the same. As a Member Advocate, you’ll be available to our members when they need us most You’ll be scheduled for 37.5 hours/week. For the duration of training (approximately 15 weeks) your schedule will be 9am-5pm EST. After training is completed, the schedule will shift to 10:30am-6:30pm EST. Over time, earlier shifts may become available. Member Advocates usually spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development. We offer supportive remote-working opportunities

Requirements

High school diploma or equivalent required.
1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
Local to Eastern Standard time zone.
This role requires frequent speaking, being on the phone with our Members, using a headset in an environment free from distractions, and long periods of sitting and working at a computer.
In this role, you will be responsible for establishing an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job.
All associates working remotely will be required to adhere to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings.

Nice To Haves

Experience in fast-paced, unscripted service-first environments highly preferred
Bilingual capability highly desired

Responsibilities

As a Member Advocate, you’ll be available to our members when they need us most
You’ll be scheduled for 37.5 hours/week
Member Advocates usually spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development.
We offer supportive remote-working opportunities

Benefits

Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others!
Paid holidays, vacation, personal, and wellness time.
Internal career pathing with individual mentorship, networking and events.
The ability to Drive Your Career, with access to internal career growth opportunities.
All our associates are invited to join and participate in Employee Resource Groups.

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