Member Advocate- Multiple times/schedules $1000 Sign On Bonus

Professional Management Enterprises • Indianapolis, IN

46d • $15 • Onsite

About The Position

Currently Offering $1000 sign on bonus after 90 days of service! Member Advocate Summary The Call Center Representative is the frontline representative and image of WellTrans NEMT. A typical day involves: handling all calls via an automated call distribution system related to all details of member trips; verification of member eligibility; and appropriately and adequately addresses internal and external customer questions, and inquiries. The Call Center Representatives will provide courteous and professional service to managed care entity partners and the members we serve; strives to ensure that all interaction with members results in a positive image of the company. Helps deal with and resolve any complaints and answer any questions. The position is on-site; remote positions are not available. Summary: The Call Center Representative is the frontline representative and image of WellTrans NEMT. The Call Center Representative will handle a variety of tasks but will consist primarily of handling inbound and outbound calls from Members, Providers and Facilities. The Call Center Representatives will provide courteous and professional service to managed care entity partners and the members we serve; strives to ensure that all interaction with members results in a positive image of the company. Helps deal with and resolve any complaints and answer any questions.

Requirements

• 1-2 years call center experience or equivalent
• Ability to pass a criminal background check and drug screen.
• Ability to effectively take direction
• Knowledge of industry is recommended but not required
• Bilingual (English/Spanish) is preferred
• Excellent customer service skills including dealing with potentially difficult members
• Excellent verbal a nd written communication skills
• Proficient on Microsoft Office
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds
• Versatility, flexibility, and a willingness to work enthusiastically within a constantly changing environment

Responsibilities

• Provides timely resolution of member complaints, concerns, and inquiries.
• Follow communication “scripts” when handling different topics.
• Builds effective relationships and trust with members by listening to their needs and going the extra mile.
• Identify members’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal and company qualitative and quantitative targets
• Responds professionally to all provider and member requests.
• Performs other related duties as assigned by management

Benefits

• chance for advancement after 90 days
• Overtime potential
• Variable working schedules
• Paid Training
• Company sponsored health, vision, dental insurance (optional additional coverage available)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees