Member Advocate | Member Service Division | May 2025
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About The Position
Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Service Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission. Schedule: For the duration of training (approximately 10-12 weeks) your schedule will be 9am-5pm EST. After training is completed, the schedule will shift to 9:30am-5:30pm EST. Please note, over time earlier shifts may become available. Compensation: Starting at $20.51/hour ($40,000/year) during training. Upon successful completion of training, you will be eligible for a salary increase as outlined in our Member Service progression model. You will also be eligible for increases after completion of specified milestones as outlined in Member Service progression model. We offer annual raise/bonus based on performance!
