Member Advocate Manager (Branch Manager)

NorthCountry Federal Credit Union•Morrisville, VT

2d•Onsite

About The Position

This is an exciting opportunity for an experienced manager at NorthCountry Federal Credit Union's branch in Berlin, Vermont. The role involves leading a dynamic and supportive team, ensuring smooth teller and operational functions, and excelling in administrative duties. The manager will build and support a team of engaged, informed, and empowered employees focused on providing world-class service to members and colleagues. NorthCountry Federal Credit Union is a repeat winner of Vermont Business Magazine’s “Best Places to Work” award, supporting employees with paid training, competitive compensation, and a generous benefit plan. The credit union is committed to fostering an inclusive environment where employees and community members feel respected, valued, safe, and secure, and where everyone has the right to be their true selves.

Requirements

Experienced manager
Proficient in all credit union products and services, including but not limited to teller transactions, account opening, consumer loans, member business loans and mortgages
Ability to make prudent decisions that are timely, well researched, and reflect awareness of impact
Ability to recognize and define problems, and implement timely and meaningful solutions
Ability to work independently with minimal supervision and effective use of time
Level of control/oversight of all assigned projects and responsibilities
Demonstrated member service in the day-to-day business environment
Level of support for co-workers as well as outside members, clients, etc.
Ability to motivate employees, preserve high morale and supervise with fairness and consistency
Ability to effectively lead others in achieving stated duties, company goals and mission
Ability to perform job responsibilities independently and responsibly
Ability to proactively complete tasks, solve problems, improve processes, enhance products, and/or extend services within assigned range of authority

Nice To Haves

Ability to speak multiple languages

Responsibilities

Monitor all department activities to ensure they comply with established credit union policies and procedures.
Be proficient in all credit union products and services, including but not limited to teller transactions, account opening, consumer loans, member business loans and mortgages. Review and approve underwriting decisions of subordinate personnel.
Actively listen to members needs and offer appropriate solutions for overcoming a financial challenge or achieving a financial goal, utilizing credit union loan and deposit products.
Protect the credit union’s values by monitoring for and quickly addressing communication breakdowns between individuals. Communicate the team’s goals and progress with the team and encourage discussion. Identify and recommend changes to any processes that are out of alignment with the credit union’s vision, mission, or values. Administer performance evaluations and recommend appropriate personnel actions.
Support the credit union’s relationship with the community by building relationships with businesses and like-minded non-profit organizations.
Monitor branch operating results relative to established objectives and ensure appropriate steps are taken to correct unsatisfactory conditions. Maintain communications with main office; attend scheduled management meetings.
Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures and appropriate software systems. Perform all other job-related duties as assigned.