About The Position
The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. Hoag Clinic: Member Advocate I: Addresses inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal). Accurately collects and documents information. Adheres to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action.
Requirements
- High School Diploma or equivalent
- 1-3 years of customer service experience
Nice To Haves
- Call Center Environment Experience
- Familiarity with medical terminology
- Experience with Radiology scheduling
Responsibilities
- Answering phone calls
- Scheduling patient appointments
- Triaging phone calls
- Conducting patient/member pre-certification
- Addresses inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal)
- Accurately collects and documents information
- Adheres to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
