Member Advocate I

Members Choice Credit Union • Houston, TX

75d

About The Position

The Member Advocate I is responsible for providing excellent member service and accurate processing of financial transactions, resolving account issues, and answering questions; to identify and suggest financial services that would fit our member’s financial needs.

Requirements

• A high school education or GED.
• One or more years of work experience in member service, financial services or similar position preferred.
• Demonstration of effective time management, accuracy in work and mathematical skills including effective cash balancing.
• Ability to be resourceful with employees, members and prospective members.
• Strong professional verbal, written communication skills and creative thinking abilities.
• Ability to identify members banking issues and needs to promote products and services that ensure member financial goals are met.
• Ability to make decisions, use judgment within proper authority levels and assume responsibility for results.
• Promote a collaborative, cooperative and productive work environment.
• Knowledge in relevant software includes Microsoft Office, Word and Excel.

Responsibilities

• Provide prompt, professional, accurate service and support to all members and associates while abiding to member centric model for service standards established by the credit union.
• Within established levels of authority, process transactions, resolve problems and answer questions regarding account issues and Credit Union products and services within a timely manner.
• Receive, inspect, and verify cash and negotiable instruments for deposit, accept loan payments and perform a variety of other financial transactions as directed and in accordance with established policies and procedures.
• Open new memberships including IRA, Business accounts and online account opening; issue/order Debit cards, explain various account and ownership options, provide the necessary counseling to meet member’s needs, and obtain the required information and documentation.
• Maintain member account information and perform all types of account maintenance including but not limited to fraud claims and loan maintenance.
• Interview members for loan needs, processes loan applications, including pulling credit and review debt to cross-sell credit union products and services to members and meet established goals.
• Balance end of each workday as assigned by the manager; may assist with vault or cash dispenser and maintains up to date queues.
• Cultivate and maintain appropriate relationships with members and co-workers.
• Completes all mandatory compliance testing, implements credit union policies and procedures related and required by state and federal regulations. Including Bank Secrecy Act, SAR and CTR reporting.
• Actively participate in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns, stays current on policies, procedures, services and member centric strategy.
• Attend training and complete online learning assignments to continuously increase job knowledge and overall performance in order to provide a high level of service to members and recommend solutions.
• Maintain professional appearance in accordance with established dress code.
• Maintain regular and predictable attendance.
• Participates in community relation activities and groups to represent the Credit Union.
• Performs other related duties as required and assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees