Member Advisor - Eastside Branch

Westmark Credit Union • Idaho Falls, ID

just now • Onsite

About The Position

Position Summary: The Member Advisor is a multi-functional role that combines teller, personal banking, and lending responsibilities to deliver comprehensive financial services to our members. This position requires a proactive and friendly individual who can handle a variety of tasks, from processing transactions to offering financial advice and lending solutions. The Member Advisor plays a key role in enhancing member relationships and contributing to the overall success of the credit union.
Opportunity to join our team as a Member Advisor 1, 2, or 3 based on your experience and qualifications. This role offers a base salary plus incentives, as well as the potential for future promotion within the Member Advisor career path.

Requirements

• High School diploma or equivalent, Associate or Bachelor’s degree preferred
• Previous experience in banking, customer service, or sales
• General knowledge of financial products, services, and lending regulations.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in computer applications including MS Office.
• Commitment to providing outstanding member service and maintaining member confidentiality.
• Ability to move around a branch to interact with members
• Manual Dexterity and hand-eye coordination for tasks such as counting cash and operating office equipment
• Ability to carry and lift office items, up to 25 pounds.
• Visual and auditory abilities to understand and communicate with the public.

Responsibilities

• Proactively interact with members to build relationships of trust.
• Provide excellent member service by greeting members warmly, identifying their needs, and offering appropriate solutions.
• Assist members with account inquiries, transaction processing, and problem resolution in a timely and professional manner.
• Educate members about credit union products and services, helping them make informed financial decisions.
• Accurately process member transactions, including deposits, withdrawals, transfers, and payments.
• Properly handle cash and negotiable instruments and maintain accurate records of transactions.
• Adhere to security and compliance protocols to ensure the safety and confidentiality of member information.
• Identify opportunities to cross-sell and upsell credit union products and services, such as loans, credit cards, and savings accounts.
• Refer members to specialized financial advisors for more complex financial needs.
• Participate in promotional campaigns and community events to attract new members.
• Open new accounts, including checking, savings, IRA, and Term Certificate accounts.
• Assist members with account maintenance tasks, such as updating personal information and setting up online banking.
• Guide members through the loan application process, explaining terms, conditions, and requirements for various loan products.
• General understanding and ability to explain and sell loan insurance products.
• Maintain thorough knowledge of lending regulations and compliance requirements.
• Finalize system-approved loans within Level 1 defined lending authority. Seek approval for loans outside of underwriting authority and collaborate to assist the member in finalization.
• Handle member complaints and issues with patience and professionalism, working to resolve them effectively.
• Collaborate with cross-functional teams to resolve member questions and discrepancies and to provide effective problem resolution.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Ensure all transactions, member interactions, and lending activities comply with Westmark policies, procedures, and regulatory requirements.
• Stay informed about changes in banking regulations and industry standards.

Benefits

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED