Member Advisor - Member Experience Center

REV Career•Summerville, SC

About The Position

Duties & Responsibilities Member Service and Support: Serves as a primary contact for members via phone, chat, and email Assists members with account maintenance, inquiries, disputes, and general service needs Provides support for online and mobile banking, including troubleshooting access and functionality Handles debit and credit card inquiries, transactions, and related issues with accuracy and care Transaction Processing: Processes member requests, including transfers, payments, and wire transfers Ensures all transactions are completed accurately and in accordance with REV policies and procedures Maintains proper documentation and adheres to compliance and security standards Technology and Systems: Navigates multiple systems and platforms efficiently, including Genesys Cloud, Keystone, and Synergy Manages multiple communication channels simultaneously in a fast-paced environment Utilizes technology to resolve member needs quickly and effectively Member Advocacy and Relationship Building: Demonstrates empathy, professionalism, and problem-solving skills in every interaction Educates members on REV products, services, and affiliated offerings to support their financial needs Identifies opportunities to enhance the member relationship while maintaining a service-first approach Collaboration and Professionalism: Works collaboratively with team members to ensure consistent service delivery Upholds REV’s values and commitment to exceptional member experiences Assumes additional responsibilities as required to support departmental and organizational goals Assumes responsibilities for related duties as required or assigned.

Requirements

High school diploma or equivalent required
Strong communication and listening skills
Detail-oriented with a high level of accuracy
Ability to thrive in a fast-paced, multi-tasking environment
Comfort using multiple systems and digital platforms
Commitment to delivering excellent member service

Responsibilities

Serves as a primary contact for members via phone, chat, and email
Assists members with account maintenance, inquiries, disputes, and general service needs
Provides support for online and mobile banking, including troubleshooting access and functionality
Handles debit and credit card inquiries, transactions, and related issues with accuracy and care
Processes member requests, including transfers, payments, and wire transfers
Ensures all transactions are completed accurately and in accordance with REV policies and procedures
Maintains proper documentation and adheres to compliance and security standards
Navigates multiple systems and platforms efficiently, including Genesys Cloud, Keystone, and Synergy
Manages multiple communication channels simultaneously in a fast-paced environment
Utilizes technology to resolve member needs quickly and effectively
Demonstrates empathy, professionalism, and problem-solving skills in every interaction
Educates members on REV products, services, and affiliated offerings to support their financial needs
Identifies opportunities to enhance the member relationship while maintaining a service-first approach
Works collaboratively with team members to ensure consistent service delivery
Upholds REV’s values and commitment to exceptional member experiences
Assumes additional responsibilities as required to support departmental and organizational goals
Assumes responsibilities for related duties as required or assigned.