Member Account Representative - Altoona/Eau Claire Downtown/Eau Claire South
About The Position
Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! Are you looking for a rewarding career where you can impact your community? Royal Credit Union is hiring Full-Time Member Account Representatives at our Altoona, Eau Claire Downtown, and Eau Claire South locations! We are looking for someone who is passionate about service and relationship-building. You’ll help Members with their financial needs, provide product demonstrations, and resolve inquiries efficiently and warmly.
Requirements
- High School Diploma or Equivalent
- Have a working knowledge of financial services and identify solutions to meet financial needs for both existing and prospective Members.
- Demonstrate a strong sense of customer service, strong written and verbal communication skills, and strong interviewing and listening skills. Able to explain and present to Members.
- Exhibit good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate and high-quality materials, data entry, and transactions.
- Readily learns new technologies, uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.), and a basic understanding of all Microsoft Office products.
- Work productively in a team environment with high levels of interruption, perform routine and repetitive tasks, and pay meticulous attention to detail.
Nice To Haves
- Previous customer service and cash handling experience
- Previous experience working in a financial institution
Responsibilities
- The Member Account Representative is responsible for promptly welcoming Members and others to the office.
- Accurately process Member transactions as requested.
- Open new accounts, unsecured loans, credit cards and kwik cash loans.
- This position may also require working at other office locations.
- Responsible for actively building relationships by meeting Member needs with Royal’s products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate, and friendly manner.
- Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.
Benefits
- Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
