Melin Director of Retail Operations

OluKai-Kaenon-melin-Roark • San Clemente, CA

79d • $115,000 - $140,000

About The Position

Melin is seeking an experienced Director of our Owned Retail stores which we call our “CELs” (Customer Experience Labs), to drive and lead the strategy and performance in current and future stores. The role is the first of its kind for the brand and we need a true trailblazer with a passion for telling stories and creating industry leading consumer experiences as well as the proven ability to successfully manage new store growth planning and pipeline management, lease negotiations, onboarding new stores and identifying, training and empowering teams to spread the melin love in each new location. You will be expected to act like a business unit owner, owning the channel P&L and execution of all aspects of retail, inventory planning, merchandising strategies, road mapping in store experiences, staffing, coaching, operations, revenue growth, marketing, and profitability as well as assist in some aspects of MCEL mobile pop up trailer store activations. You will work closely with senior leadership on strategic planning as well as collaborate with multiple departments to deliver successful results and community engagements. As the Director of Retail Operations, your role would involve overseeing the growth and expansion of the company’s retail experience and ongoing performance.

Requirements

• Bachelor’s Degree required.
• 10-14 years of direct hands on experience in retail leadership roles demonstrating increased role and responsibility.
• 5+ years experience working for a brand with an expanding retail footprint.
• Proficiency in MS Office, G Suite, and experience with project management software such as Asana, Basecamp, Monday.
• Strong verbal and written communication skills required.
• Must be a strong analytical and critical thinker.
• Frequent overnight travel, including occasional weekends and holidays when necessary.

Nice To Haves

• Results oriented experience building and leading retail field teams.
• Strong partnership experience with HR in developing employees and initiating successful performance improvement plans.
• Experience as a Store Manager, District Manager, and Director of Retail for a lifestyle brand for 8 or more years.
• Hands on experience with four-wall economics.
• Owned visual merchandising at retail stores and has developed reporting that connects VM decisions to product selling performance.
• Developed and or led sales training programs for retail store associates.
• Established process and successful track record of turning around underperforming stores.

Responsibilities

• Full ownership of maximizing retail sales & profitability, ensuring the channel delivers a healthy and scalable ROI.
• Frequently report on financial performance to Executives, Investors, and Directors.
• Take a data driven approach to management including KPI reporting weekly, monthly, seasonally.
• Hiring and training District Managers, Store Managers, and teams to execute a best-in-class consumer and staff experience.
• Build budgets inclusive of thoughtful organizational growth.
• Develop in collaboration with management, creative and design an elevated store experience.
• Partner with the retail operations team to drive efficient and consistent retail operations.
• Maintain optimized inventory positions in all stores.
• Collaborate with the eCommerce team on customer acquisition initiatives.
• Collaborate with the buying team to seasonally plan inventory and store assortments.
• Work collaboratively with the marketing teams to develop and execute the annual marketing strategy.
• Partner with the wholesale department to ensure a positive working relationship.
• Creating development plans for new retail stores, outlining timelines, budgets, and resource allocation.
• Participate with the new store development team to assist new store site selection & design.
• Oversee the store operational transition from construction to store opening.
• Assist with managing the MCEL trailer activations and oversee setting up and managing retail pop up opportunities.

Benefits

• Opportunity for annual bonus based on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees