Meetings & Events Manager, Executive Meetings

Montage Hotels & Resorts•Bluffton, SC

About The Position

Under the supervision of the Director of Meetings & Events, professionally and accurately coordinates the activities of the resort’s events as assigned. This position is a management position and must be able to work flexible hours including nights, holidays and weekends. They will be the primary point of contact between the client and the resort staff from planning to follow up post-departure. Responsible for servicing events generally under 25 rooms peak night, Social Events, No room Contract Events, Micro Weddings and FAMS (familiarization trips) and any other events assigned to them to increase Montage Palmetto Bluff market share and increase revenue. Must contribute to a positive work environment.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace
Excellent verbal and written communication skills required
Operating knowledge of hotels software preferred (Delphi, Social Tables, Opera)
Must have proficient skills with Microsoft Office products; Word, Excel, PowerPoint, and Outlook
Knowledge of hotel catering operations required
Strong customer service skills
Knowledge of the local area is helpful
Food and Beverage experience strongly preferred
Strong sales and negotiation skill set to suggestively sell menu items, beverages and wines
Knowledge of current event trends
Excellent telephone, interpersonal and organizational skills
Ability to multi-task, prioritize and be well organized in a fast paced environment
Must have professional demeanor and have a friendly positive attitude
Must have strong problem solving skills, attention to detail and creativity
Ability to be a clear thinker who can remain calm in pressure situations
Ability to work with minimal supervision
Familiarity with sales goals, interpreting budgets, P&L statements and creating client budgets
High School Diploma or equivalent is required, Bachelor’s Degree preferred
1-3 years of Event Experience in the Luxury Market
Position requires exerting well-paced mobility as well as the ability to maneuver between functions occurring simultaneously.
Must be able to bend, stoop, squat and stretch to fulfill tasks.
Must be able to lift up to 15-40 lbs. on a regular and continuing basis.
Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Responsibilities

Coordinate details for events as assigned.
Make initial contact with client once contracted.
Participate in and host client site visits.
Serve as main point of contact for planner on site for all desired events, food and beverage functions, and group needs.
Accurately update estimate of charges throughout planning and maintain deposit schedule.
Update forecasted revenue of all events on a monthly basis.
Plan banquet events and menus, activities and up-sell services and products.
Create Group Resume and Banquet Event Orders, distributing in a timely manner.
Check upcoming BEOs for accuracy and ensure all special orders are completed.
Create and maintain excellent relationships with community of planners and vendors.
Schedule and lead pre-event meetings with department heads and planner when required.
Greet planning team upon arrival to the event space and ensure proper introductions to banquet captain.
Oversee execution of event day activities, such as: checking on event setup, checking on vendors, providing additional assistance to clients and guests as needed.
Follow up on final details after each event – including final billing and payment.
Maintain knowledge of all hotel services, features, and hours of operation.
Respond to guest/client/wedding planner in a timely manner.
Attend designated meetings as directed.
Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
Execute special projects with minimal supervision.
Troubleshoot guest problems, as appropriate, using discretion and good judgment.
Answer questions and concerns, following through with a resolution or referring to the appropriate manager.
Ensure all incoming and outgoing correspondence is properly typed, received, mailed, and/or filed as required.
Maintain a professional working environment and perform miscellaneous tasks upon request.