Meetings and Travel - Specialist Registration and Meeting Systems

American Bar Association • Chicago, IL

402d • $45,600 - $55,545 • Hybrid

About The Position

The Meetings and Travel Specialist at the American Bar Association (ABA) is responsible for providing technical and customer service support for the Association's event management platform, Cvent. This role involves working closely with entity planners and various internal departments to ensure successful integration and operation of meetings, both in-person and virtual. The position emphasizes customer service, technical troubleshooting, and quality control to enhance the effectiveness of the ABA's meeting systems.

Requirements

• Event Management (e.g. Cvent, Bizzabo, Hopin) and/or Mobile App platform experience.
• Constituent/Content Management System (CMS) experience; Personify and Adobe AEM experience.
• Technical proficiency to understand and troubleshoot product-related issues.
• Ability to work in a team environment, as well as independently.
• Organizational skills and attention to detail for documenting interactions.
• Excellent written and oral communication skills.

Nice To Haves

• Bachelor's degree
• Familiarity with CRM and support ticketing systems
• Proven experience in customer support or a related role
• Experience in travel, hospitality, or the meeting industry.

Responsibilities

• Provide first line diagnostic/troubleshooting support and technical expertise to the Association's Cvent users for in-person, virtual, and hybrid meetings.
• Maintain relationships with internal departments as it relates to the Association's meetings systems.
• Complete meeting set-up requests with meeting data provided by entity planners.
• Deliver a customer service approach to assessing and interpreting entity needs and requirements.
• Drive improved use and capabilities of Cvent's products and services through education and engagement with entity planners/Cvent users.
• Provide instruction, guidance, and training for entity planners regarding the set-up, operation, registration, reporting, and analytics of the Association's meeting management systems.
• Assist with meeting systems integration with the Association's CMS (Personify) and MCLE system.
• Engage in quality control to ensure the Association's standards are followed for event websites.
• Assist manager in researching new meetings systems and upgrade opportunities for existing Associations systems.
• Produce and distribute best practices for entity planners.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Vision insurance
• Loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree