Meetings and Special Events Manager

Marriott International•Sarasota, FL

61d

About The Position

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Requirements

High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

Responsibilities

Research and analyze new products, pricing and services of competition.
Assist in apprising property of all groups that will impact property operations.
Assist in execution of event management strategy that is aligned with the company's business strategy and leads its execution.
Conduct daily walk-through of banquet floor to help ensure client satisfaction and quality standards.
Assist in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Create opportunities to upsell during event planning.
Assist in managing department controllable expenses to achieve or exceed budgeted goals.
Create an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels.
Respond to and handle guest problems and complaints.
Empower employees to provide excellent customer service.
Ensure employees understand expectations and parameters.
Strive to improve service performance.
Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.