Meeting Guidance and Solutions Analyst (Hybrid - Rahway, NJ)

MSD • Rahway, NJ

3d • Hybrid

About The Position

The Meeting Guidance and Solutions (MGS) Associate Specialist will be a member of the MGS team that provides consultative services for our end users on our Meeting solutions and conference room systems. They will provide a user first approach to helping our colleagues find the correct solution for their meeting needs and understand the technology and how it works. Primary responsibilities include: Collaborate with business colleagues to understand global, regional, division, and local business requirements to successfully support In person, Hybrid and remote meetings. Collaborating with product and service owners across Information Technology (IT) to identify improvements areas to improve the end user experience. Support our Executive support team with trainings and meeting support for critical executive meetings. Collaborating with product and support teams in the Conference room space to assure that knowledge for our End users is clear and concise. Keep abreast of new technologies, methodologies, industry practices and standards Look for ways to market and grown adoption of the MGS service across the company Partner with Key business stakeholders (Admins) to proactively provide training and consultative services customized to their business process.

Requirements

• Minimum one (1) year of relevant work experience with a demonstrated record of customer focus and continuous professional growth
• Exceptional interpersonal flexibility and ability to work independently on tasks that are not well defined
• Ability to effectively work in cross-functional teams
• Excellent English written and oral communication skills
• Proactive nature and good organizational skills
• Strong influencing and negotiating skills
• Service and results-oriented mindset
• Accountability for achieving personal, team and organizational objectives
• High School Diploma required.

Nice To Haves

• Experience in a customer support or contact center role
• Experience working with colleagues and clients in different regions of the world
• Technology field experience with a focus on Customer service.
• Advanced degree preferred.

Responsibilities

• Collaborate with business colleagues to understand global, regional, division, and local business requirements to successfully support In person, Hybrid and remote meetings.
• Collaborating with product and service owners across Information Technology (IT) to identify improvements areas to improve the end user experience.
• Support our Executive support team with trainings and meeting support for critical executive meetings.
• Collaborating with product and support teams in the Conference room space to assure that knowledge for our End users is clear and concise.
• Keep abreast of new technologies, methodologies, industry practices and standards
• Look for ways to market and grown adoption of the MGS service across the company
• Partner with Key business stakeholders (Admins) to proactively provide training and consultative services customized to their business process.

Benefits

• The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
• We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
• More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees