JLL-posted about 1 month ago
Full-time • Mid Level
Onsite • New York, NY
5,001-10,000 employees
Real Estate

In this role you will work with leadership to build a customer-facing service that drives efficiencies, seamless workflow processes and overall adoption of the Events & Meeting Services program. As an ideal candidate you are a strategic thinker who thrives in a fast-paced and constantly evolving environment. You are highly consultative and collaborative, with the ability to influence decision-making to ensure event objectives are met and customer expectations are exceeded.

  • Provide strategic consultation and guidance to internal customers (event organizers) to ensure scalable service delivery and excellent customer experiences
  • Triage, monitor, and track event request market share to align the right level of support and services based on event objectives
  • Execute hands-on event services including setup and teardown of events, furniture arrangement, catering setup and teardown, and on-site event support
  • Act as the primary point of contact for key stakeholders, troubleshooting issues and escalations
  • Support leadership in development of marketing and communication plans aligned with corporate goals and objectives
  • Develop and maintain internal processes, outreach, and educational materials
  • Cross-collaborate with internal teams to develop, implement and standardize processes and tools that drive automation and efficiencies
  • Embed standard operating procedures and provide recommendations for continuous process improvements
  • Drive team utilization of enabling event technologies, as well as document management, collaboration and communication tools
  • 2-year college degree or 4-years of equivalent work experience
  • Minimum 2 years of customer service or sales experience
  • User-experience with common Meeting Management systems and tools
  • Strong organizational and prioritization skills
  • Highly developed influencing and relationship-management skills
  • Ability to effectively identify and solve problems
  • Excellent written, verbal and interpersonal communications skills
  • Customer obsessed and process-driven
  • Financial acumen
  • Computer proficiency in Microsoft office suite
  • Ability to lift and move furniture, equipment, and catering supplies as required for event setup and teardown
  • Must be available to work on-site five (5) days per week
  • Knowledge of Meeting and Event technology tools highly valued
  • Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired
  • CMP (certified meeting professional) or other industry certification valued • Digital/social media savvy
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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