Meeting and Events Operations Analyst II

Arthrex • Pelican Bay, FL

125d

About The Position

The Meetings & Events Operations Analyst is responsible for ensuring the administration and consistent implementation of the Meetings & Events technology, integrated systems and their in-depth processes, providing guidance, support and training universally, while simultaneously communicating insights and deploying methodologies for effective and efficient system operations.

Requirements

• Bachelor’s degree required in business, hospitality or IT related field.
• Two to five years experience required working in business, hospitality or IT environment.
• Intermediate experience in Salesforce, Cvent applications, and system integration and configuration are preferred.
• Project management experience highly desirable.
• Experience in hospitality industry a plus.

Nice To Haves

• Bi-lingual language skills a plus (Spanish, German, Portuguese).

Responsibilities

• Serve as the subject matter expert (SME) and primary point of contact for Global Event Management System (GEMS) capabilities, and integrated platforms.
• Provide support to Requesters and Approvers in submitting meeting requests via Salesforce.
• Manage and track support requests using the Salesforce ticketing system.
• Act as system administrator for Cvent event management software.
• Collaborate with the Salesforce Center of Excellence (COE) and IT to resolve integration issues.
• Support Meeting Planners in using the Salesforce Contracts Management System; understand contract lifecycles and escalate issues or enhancement requests to IT.
• Lead requirements gathering and analysis by engaging with stakeholders—including developers, system analysts, designers, and internal/external customers—to identify enhancements or new features for GEMS.
• Oversee projects related to Cvent platform enhancements, migrations, and system updates; perform configuration changes as needed.
• Partner with IT to coordinate upcoming GEMS system enhancements and feature releases; communicate changes and facilitate training as necessary.
• Conduct User Acceptance Testing (UAT) for newly released GEMS features and enhancements.
• Maintain up-to-date user guides and training materials for departmental processes and GEMS system usage.
• Deliver GEMS system overviews and onboarding training for new employees, meeting requesters, and approvers.
• Collaborate with Meeting Planners to manage event registrations, build event websites, and ensure accurate meeting request submissions; assist with onsite event check-in, badge printing, and wayfinding as needed.
• Foster strong collaborative relationships with internal users and business clients.
• Maintain and update the Meetings & Events SharePoint site.
• Provide outstanding customer service to all stakeholders.
• Serve as a backup resource to the Meetings & Events Data Analyst for reporting requests.
• Travel may be required occasionally for training, meetings, or trade shows.

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree