Meeting & Events Manager - Los Angeles Meeting & Events Manager - Los Angeles

CBRE • Los Angeles, CA

126d • $90,000 - $110,000

About The Position

As a CBRE Meeting & Events Manager, you will be responsible for the management of a small team assigned to meetings, events & conference services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Serve as primary contact with clients for meeting & events forecasts and strategies. Troubleshoot and resolve client inquiries and escalated complaints.
• Maintain department budget. Approve purchase orders for event supplies as requested by the team.
• Implement enhancements for event success. This includes making improvements to processes, procedures, and systems. Review reports to measure productivity and present findings to management.
• Ensure operations and vendors are compliant with location requirements.
• Accountable for tracking department SLAs, KPIs, and benchmarks. Monitor related performance data and identify solutions for gaps.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Benefits

• Minimum salary for the Meeting & Events Manager position is $90k annually and the maximum salary for the Manager position is $110k annually.
• Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree