MedTech Field Service Technician - Central

IQVIA•Topeka, KS

4d•$28 - $31

About The Position

Our MedTech Field Service Technician experiences a unique opportunity to be on the front line of the implementation of the Pyxis®️ medication technologies. Matrixed teams are assigned to customer projects and accounts based on project scope and regional / national organizational structures. The project team partners with the customer project team to deliver the goal of an on-time successful system implementation on site. What you will be doing in the role: Safely and efficiently uninstalls system hardware and installs requested computer systems and hard drives Configures network, time, and security settings for installed hardware and ensures they are compliant with server requirements Troubleshoots any on-site issues to ensure that medications are able to be accessed quickly and efficiently Teaches a variety of hospital staff how to comfortably navigate new operating systems Autonomously ensures each project is completed effectively to the requests of off-site project managers Supporting a medication dispensing product Training for this role will be provided and is paid IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe The potential base pay range for this role is 28-31 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

Requirements

HS Diploma minimum is required or higher degree is preferred.
Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
Experience as a military technician, computer technician or other complex electronics technician preferred.
Strong communication skills and ability to provide exceptional customer support.
This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 50 LBS
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Travel local and national is required to support customer needs.
Respond to and arrive at customer sites within the service ticket’s Service Level Agreement
Must have an active driver license and a personal vehicle to use for job related assignments
Travel, and your time traveling is paid, as is mileage.

Nice To Haves

Experience supporting automation equipment in a healthcare setting is a plus.
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
Pharmacy Technician, Informaticist or LPN are good considerations
Retail or Hospital Pharmacy experience preferred
Prefer four or more years in the healthcare environment with technical (systems) involvement
Ability to work independently in customer settings with minimal supervision.

Responsibilities

Safely and efficiently uninstalls system hardware and installs requested computer systems and hard drives
Configures network, time, and security settings for installed hardware and ensures they are compliant with server requirements
Troubleshoots any on-site issues to ensure that medications are able to be accessed quickly and efficiently
Teaches a variety of hospital staff how to comfortably navigate new operating systems
Autonomously ensures each project is completed effectively to the requests of off-site project managers
Supporting a medication dispensing product