Medtech Field Service Agent - Nebraska

IQVIA•Lincoln, NE

1d•$20 - $22•Onsite

About The Position

Our MedTech Field Service Agents employ their technical and customer service experience by collaborating with healthcare professionals and technicians. You will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills! Responsibilities: Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products Manually move and carry medical equipment and un-box medical devices from shipping or storage containers Set-up and organization of equipment and workstations Conduct routine checks and records data from product tests after installation and configuration Assignment-based schedule working per diem Travel nationally to support customer needs Provide ongoing communication and customer support to on-site hospital staff. Provide on-the-job training (OTJ) for new hires. Complete other duties at the discretion of management IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $20-$22 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

Requirements

High school diploma or equivalent required
Minimum of 1-2 years of technical experience in a hospital setting preferred. Other Field Technician experience in healthcare setting will be considered.
An active and unrestricted driver license and a personal vehicle for local work related assignments are required for this position. Travel time and mileage are reimbursed.
Must be comfortable with basic software programs and Microsoft operating system
Ability to assemble and disassemble equipment and devices required
Ability to sit and stand for long periods of time and lift up to 50 pounds required
Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status

Nice To Haves

Hardware - Replacing Bezels, key pads, buttons, batteries, etc.
Software - Calibrations, networking, software updates, etc.
Set-up and organize the equipment and workstations.
Conduct routine checks and records data from product tests after installation and configuration

Responsibilities

Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products
Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
Set-up and organization of equipment and workstations
Conduct routine checks and records data from product tests after installation and configuration
Assignment-based schedule working per diem
Travel nationally to support customer needs
Provide ongoing communication and customer support to on-site hospital staff.
Provide on-the-job training (OTJ) for new hires.
Complete other duties at the discretion of management