MedTech Field Action Remediation Project Coordinator

IQVIA•Kirkland, WA

1d•$27 - $29•Remote

About The Position

Our MedTech Project Coordinator will support the SDS organization within our Medication Management Solutions (MMS) Business Unit by managing field action deliverables in compliance with our quality and regulatory requirements. These deliverables include supporting customer remediation for recalls (where applicable), preparing the remediation team for new recalls, contacting customers to schedule remediation efforts, and support financial reporting for Dispensing field actions. The Project Coordinator will have solid project management skills, attention to detail as well as strong process execution and analytical skills. As part of a remote team, the Project Coordinator will be expected to set his/her own work direction and complete tasks with minimal supervision. The Project Coordinator will be responsible for managing customer remediation associated with Field Actions, as well as other small projects, as needed.

Requirements

HS Diploma minimum is required or higher degree is preferred.
Excellent writing skills and the ability to communicate accurately and concisely in English
Ability to gain new technical skills quickly
Strong customer service skills and positive attitude
Ability to communicate complex technical concepts in layman’s terms
Advanced skills with Microsoft Office products and Salesforce
Ability to meet tight deadlines and handle changing priorities
This is a Remote; work from home position that requires Internet and the ability to be flexible in different time zones.
The ideal candidate will be located physically on the East or West Coast working EST or PST.
A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)).
Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons. However, our client’s requirements may supersede this.
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

Nice To Haves

Bachelor’s Degree in Engineering, Technology, or Life Sciences preferred.
Two or more years of experience in project management, preferred
Prior experience within a regulated industry (e.g., medical device, pharma, automotive, aerospace), preferred
Managed/supported projects cross-functionally in an iterative, fast paced environment
Excellent verbal and written communication skills required
Strong analytical, problem-solving, and interpersonal skills
High attention to detail while managing multiple complex deliverables and stakeholder groups required
Ability to learn quickly, deal with ambiguity, take initiative and achieve results required

Responsibilities

Plan, coordinate, and execute small project, as assigned
Manage customer remediation for all applicable field actions
Monitor and report on field action budget, both expense to date and forecast
Attain required expertise in all databases that house product data for the platform (SAP, SharePoint)
Attain a thorough knowledge of all BD processes for field actions/recalls
Assist Senior Project Managers with preparing the remediation team for new field actions
Contact customers to schedule remediation projects with the customer, including building out detailed remediation project schedules with customers.