Medication Support Coordinator I

Mass General Brigham • Boston, MA

1d • $19 - $28 • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.

Requirements

• High School Diploma or Equivalent required
• Medical Office/Hospital/Managed Care experience 1-2 years required
• Medication Administration/Pharmacy experience 1-2 years required
• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Nice To Haves

• Experience with electronic medical record system(s) and Outlook preferred

Responsibilities

• Supports the clinic by assisting with patient medication management.
• Receives, reviews and facilitates requests for medication renewal.
• Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature.
• When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
• Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient.
• Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED