Medication Support Center Representative

UnitedHealth Group•Eden Prairie, MN

1d•$18 - $32•Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Hours: Monday-Friday will work an 8-hour shift. These are the shifts available - 10am - 7pm CT or 11am - 8pm CT with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks. You will enjoy the flexibility to telecommute from anywhere within the U.S as you take on some tough challenges. Primary Responsibilities:

Requirements

High School Diploma/GED
2+ years of experience in a pharmacy/medical/healthcare setting
1+ years of administrative support experience
1+ years of experience working with all Microsoft Office products (Word, Outlook. Excel, Teams, etc.)
1+ years of experience with medical terminology
1+ years of experience and working knowledge in basic troubleshooting system
6+ months of call center experience
Access to a dedicated work area established that is separated from other living areas and provides information privacy to keep all company sensitive documents secure (if applicable)
Ability to work an 8-hour shift Monday-Friday 8am-8pm CST with the possibility of Saturdays in the future on a rotating basis

Nice To Haves

Certified/Registered Pharmacy Technician
Certified Medical Assistant training or certification
Bilingual language proficiency (English/Any Non-English Language)
Experience with Medication Adherence Hedis Measures (MAD/MAC/MAH)
Call documentation platform experience
Rx Claim experience
Online softphone experience

Responsibilities

Conducts in-bound and out-bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment
Completes calls/assignments and ensure census management, productivity weekly and monthly standards are met
Exhibits excellent phone and communication skills while providing complete and accurate information to customers
Receives and responds to escalated inquiries from all communication venues: e.g., task queues, portal, claim queue, department documentation platform
Perform review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner
Provide support to internal staff and providers with respect to Medicare drug related issues; request additional or supplemental information via correspondence to complete applications
Provides clerical and/or administrative support to clinical staff and managers for special studies, projects and reports
Adheres to assigned schedule and quality metrics
Provides clerical and/or administrative support to pharmacy staff and managers for special projects and reports
Provides excellent customer service by serving as a resource to all internal and external customers
Participate in and contribute to the overall pharmacy quality improvement initiatives
Assist in training for new hires and internal staff
Attends required meetings and required participation in special committees as needed
Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers and managers
Demonstrate a high degree of professionalism to always include both personal conduct and appearance
Ability to always maintain strict confidentiality to include but limited to patients and coworkers
Compliance with all organizational policies regarding ethical business practices
Ability to work independently, with some supervision and direction from manager
Must adhere to all department policies and procedures
Ability to work either 10am - 7pm CT or 11am - 8pm CT with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks.
Performs other duties as assigned
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service