Medication Access Coordinator

Trinity Health•Des Moines, IA

About The Position

MercyOne is seeking an experienced Medication Access Coordinator (MAC) to support our Population Health Services Organization (PHSO). This role plays a critical part in improving medication access, affordability, and adherence for our patients while supporting quality initiatives tied to HEDIS and Medicare Part D Star measures. The ideal candidate is a Certified Pharmacy Technician with 5–7 years of experience and proven exposure to HEDIS and Part D Stars management, particularly in a population health or managed care environment. At MercyOne, we care deeply about your well-being—both physical and mental. That’s why we offer a comprehensive benefits package designed to support you in every stage of life. Here’s an overview of what you can expect: Health and Wellness Personalized Health Insurance Plans: Including dental and vision coverage, available to you from Day 1. Wellness Programs: Designed to help you maintain a healthy lifestyle. Life Insurance Coverage: Providing peace of mind for you and your loved ones. Financial Security Education Reimbursement: Supporting your professional growth and development. 403b Retirement Plan with Company Match: Helping you plan for a secure future. Time Off and Flexibility Paid Time Off (PTO) Accrual: Begin earning PTO from Day 1. Six Paid Holidays: Enjoy time to rest and recharge. Long- and Short-Term Leave Options: Supporting you during life’s unexpected events. We’re committed to providing benefits that meet your needs and enhance your quality of life. Join us and experience a workplace that truly values you!

Requirements

Certified Pharmacy Technician (CPhT) – active and in good standing.
Iowa Board of Pharmacy Certified Pharmacy Technician License
High School diploma or GED required
Completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire
5–7 years of pharmacy technician experience, preferably in population health, managed care, or specialty pharmacy.
Demonstrated experience with HEDIS and Medicare Part D Star measures.
Strong knowledge of insurance plans, formularies, and prior authorization processes.
Excellent communication, organizational, and problem-solving skills.
Ability to work independently while collaborating effectively with cross-functional teams.

Nice To Haves

Experience in a Population Health or Accountable Care Organization (ACO) setting.
Familiarity with medication adherence programs and quality reporting.
Advanced experience working with EHRs and population health tools.

Responsibilities

Coordinate medication access solutions including prior authorizations, formulary exceptions, and patient assistance programs.
Support HEDIS and Medicare Part D Star measures through medication adherence initiatives and quality improvement activities.
Collaborate with pharmacists, providers, and care teams to resolve medication barriers.
Monitor and document medication-related quality metrics and interventions.
Communicate with payers, pharmacies, and manufacturers to facilitate timely patient access.
Maintain accurate documentation within the electronic health record and related systems.
Assist with reporting, audits, and process improvement related to medication access and quality outcomes.

Benefits

Personalized Health Insurance Plans: Including dental and vision coverage, available to you from Day 1.
Wellness Programs: Designed to help you maintain a healthy lifestyle.
Life Insurance Coverage: Providing peace of mind for you and your loved ones.
Education Reimbursement: Supporting your professional growth and development.
403b Retirement Plan with Company Match: Helping you plan for a secure future.
Paid Time Off (PTO) Accrual: Begin earning PTO from Day 1.
Six Paid Holidays: Enjoy time to rest and recharge.
Long- and Short-Term Leave Options: Supporting you during life’s unexpected events.

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