Medicare Supplement Processing Specialist (entry level)

Integrity Marketing Group • Clearwater, FL

112d

About The Position

Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel. The Medicare Supplement Processing Specialist will work directly with an Underwriter to learn how to review an application for insurance coverage against a carrier's guidelines to determine eligibility.

Requirements

• High school diploma or GED equivalent with 1 year of proven experience in insurance, medical field, or customer service.
• Medical insurance background preferred.
• Strong phone contact handling skills and active listening.
• Familiarity with Microsoft Office products.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Problem solving ability with high level of attention to detail.
• Ability to exercise good judgment, maintain confidentiality, and uphold ethical standards.
• Confident, self-motivated individual who thrives both independently and within a team environment.
• Ability to multi-task, prioritize, and manage time effectively and efficiently.
• Reliable transportation and the ability to be punctual and dependable.
• Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed.

Responsibilities

• Assist agents with comments or questions about applications and the likelihood of acceptance by the company.
• Log applications using automated log/proposal program.
• Calculate modal premium due, noting any shortage or overage, and prepare and balance CWA Input Form.
• Input CWA into the CWA database, when applicable.
• Make outgoing calls to agents or applicants to verify information that is left blank or unclear on the application.
• Take inbound calls from agents or applicants and effectively relay information to the caller about any outstanding requirements needed on the application.
• Complete non-medical telephone interviews with applicants when necessary.
• Order and follow up on requirements pre and post issue.
• Learn and understand the differences between Federal and State Open Enrollment, Guarantee Issue and Standard applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees