Medicare Sales Conversion Specialist

Group 1001

113d • $50,000 - $60,000

About The Position

Medicare Sales Conversion Specialist is a licensed senior sales representative experienced with Inbound and Outbound call campaigns. This role will manage high volume of daily Inbound and Outbound (100 – 200 per day) sales calls supporting prospects to make the right health plan choice. Handling these calls includes creating a rapport with prospects, conducting a full needs analysis based on current doctors and medications, and compliantly capturing and completing enrollment.

Requirements

• 3 years of experience with the Senior population with a Health System, Carrier, or related.
• 1+ years of experience in MAPD Inbound and Outbound enrollment Campaigns.
• Strong understanding of Medicare products and services including MAPD and CSNP plans.
• Excellent working knowledge of systems used in telephonic enrollments (e.g. MARx, WiPro, ChangeHealthcare, Sunfire).
• Knowledge or experience using CRM systems (Salesforce, HubSpot, etc.).
• Bachelor’s degree preferred.
• Ability to lift up to forty pounds.
• Valid driver's license.
• Accident and Health Licensing as required by prospective states.

Responsibilities

• Manage high volume daily Inbound and Outbound (100 – 200 per day) sales calls supporting prospects to make the right health plan choice.
• Provide excellent consumer experience for all callers and be passionate about helping the senior community.
• Effectively serve as a senior sales representative, leveraging experience to engage with prospects and move them compliantly through the MAPD enrollment process.
• Ensure the highest degree of Compliance consciousness throughout, conducting members’ needs analysis, guiding them through Medicare Advantage plans offerings to policy selection and enrollment as appropriate.
• Consistently strengthen customer focus and improve sales yield; collaborate with Supervisor and QA department to identify client success training areas of improvement.
• Assist Member Engagement team in maintaining a strong relationship and increasing retention rates.
• Ensure that a high professional standard is achieved and monthly targets and KPI targets are met.
• Keep informed and adhere to current CMS Marketing guidelines.
• Drive continuous improvement throughout the virtual sales floor, raising opportunities for improvement to management in support of the team.

Benefits

• Comprehensive health, dental, and vision insurance plan options.
• Basic and Supplemental Life Insurance.
• Short and Long-Term Disability.
• Immediate access to the Company’s Employee Assistance Program and wellness programs.
• Participation in the Company’s 401K plan, with matching contributions.
• Generous Paid Time Off.
• Paid Holidays.
• Hybrid Work Model Available.
• Remote Work Opportunities Available for Some Roles.
• Company Matching Gift Program for Community Volunteering and Donations.

What This Job Offers

• Education Level: Bachelor's degree