Medicare Sales Agent - Hybrid in Tempe, AZ

UnitedHealth Group•Tempe, AZ

7d•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. We are growing our team in Tempe, AZ and have multiple Medicare Sales Agent openings available now. In this inbound call role, you will receive a competitive base salary, and bonuses based on your sales performance. You will consult customers on their insurance needs and match the correct coverages, products, and benefits. Our training classes not only prepare you for your role, but we will pay for and provide support for you to obtain the required state insurance licenses. No license is required prior to starting in the role. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material. If you reside near Tempe, AZ you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. Work Schedule: Operating hours: Monday – Friday 8:30am – 9:00pm local time; your shift will be provided during training with rotational weekend work Full-time position with flexibility desired based on the seasonality of our business Work Location: Fast forward your success by participating in our onsite training program in a standard day shift for 6 – 10 weeks This position offers hybrid work models after the successful completion of training and on the job nesting period. Once completed, employees will enjoy the opportunity to work from home up to 3 business days per week

Requirements

High School Diploma/GED (or higher) OR 4+ years of customer service/sales experience
Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
Must live within a commutable distance to our 410 N Scottsdale Road, Tempe, AZ office

Nice To Haves

Previous sales experience
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Flexibility to customize approach to meet all types of caller communication styles and personalities
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
Follow up with members on questions or to review current or new products and services
Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
Assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
Meet the goals established for the position in the areas of performance, attendance, and consumer experience
Meet and maintain requirements for agent licensure, appointments, and annual product certification

Benefits

Sign-On Bonus up to $2,000 for unlicensed external applicants
Sign-on Bonus up to $3,000 for licensed external applicants
15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Fun and competitive work environment focused both on teamwork and individual success!