Medicare Collections/Billing Supervisor - HB Patient Financial Services - FT Days

University of California System•Anaheim, CA

28d

About The Position

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org. Position Summary: Under the general direction of the Medicare Collect/Billing Manager, the Medicare Collect/Billing Svpr Supervisor is responsible for overseeing operations and providing support and guidance to the unit. As a coach and mentor, provide training, address performance issues, manage compliance, and ensure competency in accordance with established standards, procedures, policies, and legal requirements. Contribute to a work environment that fosters positive morale and ensures compliance. Research and investigate issues as needed, analyze and resolve problems and discrepancies, provide creative solutions, and recommend alternatives and initiatives to optimize performance. Work collaboratively and assist in personnel actions and staffing and human resource matters. Assist in the development of unit goals and objectives and on special projects as needed. Performs routine analysis of various key performance indicators, dashboards, and reports to optimize performance and maintain positive A/R disposition.

Requirements

Strong working knowledge of hospital billing and collections, government, managed care, fed/state/county & self funded reimbursement
Strong technical knowledge of CPT, HCPS and ICD-10 coding, LCD, NCD, MUE, CCI, Modifiers, authorization requirements and related documentation
Strong knowledge of medical and insurance terminology, billing, and collections procedures and regulations
Strong interpersonal skills to communicate effectively and work collaboratively with all constituent groups
Strong decision-making and critical thinking skills, with the ability to analyze and evaluate complex and/or difficult problems, determine appropriate level of intervention, and develop and apply viable solutions
Resourcefulness to identify and search for information that is not readily available
Proficient in Microsoft Office and related programs (i.e. Microsoft, Excel, Outlook, PowerPoint, etc.)
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Minimum three (3) years experience in billing and collections of Medicare, Medicare Advantage, Medi-Cal, CalOptima, FQHC, CCS, Commercial, Managed Care, and other healthcare insurance programs
Minimum one (1) year prior experience leading or overseeing a team
Minimum of four (4) years of related relevant experience in business office operations, consulting, or auditing
Knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance
High degree of professionalism to recognize the need for discretion and maintain confidentiality
Excellent written and verbal English communication skills
Demonstrated skill to convey complex information in a clear and concise manner
Demonstrated effective time management and organizational skills
Demonstrated ability to work collaboratively and maintain a calm and professional demeanor under difficult circumstances
Demonstrated ability to use sound judgment
Demonstrated ability to facilitate accurate and timely billing and collections
Bachelor's degree in related area and/or equivalent experience/training.
Advanced analytical and report writing skills to effectively comprehend multiple reports and provide comprehensive assessment of data
Ability to supervise, schedule, and coordinate daily activities of subordinate staff and effectively manage multiple priorities in a fast-paced, dynamic environment.
Ability to maintain a work pace appropriate to the workload
Ability to function independently and as a member of a team
Ability to establish and maintain effective working relationships across the Health System
Ability to coach, effectively motivate, and improve staff performance and provide thorough and accurate review of work performance

Nice To Haves

Prior experience with and working knowledge of EPIC electronic health record
Knowledge of University and Medical Center organizations, policies, procedures and forms