Medical Virtual Assistant (Spanish - English Bilingual)

Winning Assistants • Columbia, SC

3d • $5 - $8 • Remote

About The Position

The Medical Virtual Assistant will serve as a front-line representative of the practice, functioning primarily as a Medical Receptionist / Medical Administrative Assistant. This role supports daily front office operations, patient communication, and coordination with healthcare providers.

Note: This is not a sales role. The position requires strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.

Requirements

• Strong communication skills in both Spanish and English (excellent verbal and written)
• Atleast 1 year of experience in medical front office, medical administrative, or care coordination roles
• Strong healthcare administrative background
• Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.
• Professional and polished phone presence
• Patient, compassionate, and polite demeanor
• Highly detail-oriented and thorough
• Ability to manage multiple tasks simultaneously
• Must be proficient in speaking and writing English & Spanish very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Reliable laptop or desktop computer.
• High-speed connection (minimum 10 Mbps).
• Noise-canceling headset.
• Webcam for virtual meetings.
• Quiet, professional environment

Nice To Haves

• Familiarity with Elation or similar EMR systems is a plus

Responsibilities

• Appointment scheduling and patient communication
• Insurance verification and claims processing
• Referral coordination
• Patient records management
• Coordination with providers and healthcare partners
• Handling patient inquiries via phone, email, and messaging platforms
• Incoming fax management
• Email and text management, including sorting, responding, and prioritizing
• Billing-related administrative support
• Serving as provider and patient care coordinator
• Support for remote patient monitoring activities

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed