Medical Transportation Dispatcher, 5am-1:30pm, M-F

Professional Management Enterprises • Indianapolis, IN

96d

About The Position

The position involves scheduling, routing, and dispatching trips for various transportation providers. The individual will assist in coordinating mass transportation when necessary and administer trips for volunteer and independent drivers, including managing the mileage reimbursement program. Responsibilities include completing all documentation related to mileage mapping and application procedures, working closely with transportation providers and healthcare facilities to resolve issues, assigning reservations to network providers to optimize vehicle resource usage, maintaining daily communication with transportation providers, and ensuring accurate trip data input. Additional duties may be assigned as needed.

Requirements

• High School Graduate or General Education Degree (GED)
• At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
• 1 to 2 years of routing, scheduling and/or dispatch experience preferred
• Prior in-bound call center experience preferred
• General understanding of transportation systems
• Knowledge of Medicaid guidelines and covered services is a plus
• Ability to travel to office location to perform shifts

Nice To Haves

• Knowledge of transit system
• Excellent customer service & phone skills
• Proficient with Microsoft Word, Excel, and Outlook
• Ability to work independently or within a team
• Ability to handle heavy phone volume when tasked to assist

Responsibilities

• Schedule, route, and dispatch trips to all manner of providers
• Assist in coordination of mass transportation when needed
• Administer trips for volunteer/ independent drivers and mileage reimbursement program
• Complete all documentation and process tasks associated with mileage mapping and application procedures
• Work closely with transportation providers and health care facilities to resolve problems
• Assign reservations to network providers to ensure efficient use of vehicle resources
• Maintain daily communication with transportation providers
• Ensure accurate trip data input
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees