Medical Transition Specialist

Patient Engagement Advisors • Wesley Chapel, FL

26d • Onsite

About The Position

Patient Engagement Advisors (PEA) is seeking a full time Transition Specialist to work onsite at AdventHealth Wesley Chapel. This position will also perform duties as an alternate Logistics Transition Specialist to work within the local area while performing Logistics Courier duties. Schedule : Monday - Friday 8:00 AM - 4:30 PM onsite at AdventHealth Wesley Chapel and in local area while performing Logistics Courier duties. Job Details: As a Transition Specialist, your role is to set patients up for success to transition out of the hospital into their next stage of care. The Transition Specialist will ensure the patient is provided services, educated on their discharge requirements (medications, patient follow-up care, nutrition, transportation, assistance programs, etc.), and equipped with the resources necessary to be successful in his/her next stage of care. The Logistics Transition Specialist is responsible for delivering medications, nutrition, product kits and other patient care related items as needed to home or another hospital locations for hand off. Here are some of the tasks you will perform to assist in this transition: Schedule patient’s follow-up appointments Schedule patient’s transportation as needed Deliver discharge prescription medications to patient’s bedside Assist patients with medication affordability Coordinate home meal delivery service for patients Connect patients to community resources as needed Delivery of medication, nutrition product kits and other patient care related items as needed to the patient’s home or another hospital location for hand off Collects and documents social determinants of health information for every patient to whom services are offered (to better understand patient needs and provide optimal services). Provides pick-up and delivery of prescriptions and medical supplies in an accurate and timely manner Ensures proper handling and storage of all medications and supplies Obtains signature of person receiving the delivery Collects payments; complies with payment collection related policies and procedures Utilizes PEA software and assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient Utilizes Countdown to Discharge (C2D) and other applications appropriately to document completed activities and fulfill patient needs Meets KPI “Scheduled” goals and ensures follow up appointments are documented in C2D Actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists (ex-communicates available medication programs, unrealized referral opportunities, etc.) Submits one “Wow Story” based on PEA Leadership’s requested intervals, to Supervisor describing exceptional patient care experience provided Why do Transition Specialists love their job? You are the “sigh of relief” for patients as they transition out of the hospital Most of your day is spent interacting face-to-face with patients You work collaboratively as a critical part of the clinical care team PEA offers unique career path options that allow Transition Specialists to grow and develop Pharmacy Operations / Logistics Courier Works with prescribing clinicians and pharmacists to ensure affordability and successful delivery of medications per Standard Operating Procedures

Requirements

• High School Education or equivalent required
• Must be 18 years old or older
• 6 months pharmacy technician (retail preferred) OR 1-year medical assistant / patient care technician / patient care coordinator / clinic front desk associate / nursing assistant / home health aide / other healthcare or medical experience required
• Ability to report to work onsite as scheduled; ability to be on feet – standing, walking, and/or climbing stairs 8-10 hours daily
• Valid driver’s license in the state of employment with a clean driving record
• Ability to receive required vaccinations (as required by PEA or hospital) unless approved for exemption
• Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays.
• Team members may be required to work during inclement weather (as directed by PEA and facility guidelines)
• Excellent interpersonal skills; ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration
• Excellent communication skills allowing for optimal patient understanding and engagement
• Ability to manage multiple, complex patients and address diverse needs
• Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning
• Ability to work in a fast paced, rapidly changing environment
• Creative problem-solving abilities; sound judgement and decision-making skills
• Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, at all times, internally among our team and externally to patients and customers
• Intermediate computer skills required
• Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems)
• Ability to utilize / navigate applications on an iPad

Nice To Haves

• Retail pharmacy experience strongly preferred
• Other related healthcare, hospital, or medical experience will be considered
• Associates and/or Bachelor’s degree will be considered in absence of healthcare experience

Responsibilities

• Schedule patient’s follow-up appointments
• Schedule patient’s transportation as needed
• Deliver discharge prescription medications to patient’s bedside
• Assist patients with medication affordability
• Coordinate home meal delivery service for patients
• Connect patients to community resources as needed
• Delivery of medication, nutrition product kits and other patient care related items as needed to the patient’s home or another hospital location for hand off
• Collects and documents social determinants of health information for every patient to whom services are offered (to better understand patient needs and provide optimal services).
• Provides pick-up and delivery of prescriptions and medical supplies in an accurate and timely manner
• Ensures proper handling and storage of all medications and supplies
• Obtains signature of person receiving the delivery
• Collects payments; complies with payment collection related policies and procedures
• Utilizes PEA software and assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient
• Utilizes Countdown to Discharge (C2D) and other applications appropriately to document completed activities and fulfill patient needs
• Meets KPI “Scheduled” goals and ensures follow up appointments are documented in C2D
• Actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists (ex-communicates available medication programs, unrealized referral opportunities, etc.)
• Submits one “Wow Story” based on PEA Leadership’s requested intervals, to Supervisor describing exceptional patient care experience provided

Benefits

• Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Tuition Reimbursement, Flex Spending Account, and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED