Medical Technician (Medical Assistant)

Athena Care•Nashville, TN

4d•Onsite

About The Position

At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states. Athena Care provides comprehensive mental health services to children, adolescents, and adults across middle Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans. Athena Care is currently seeking a Medical Technician for our Nashville clinic with a schedule of Monday - Friday 9am - 6pm. The Medical Technician will provide front desk support and serve as a back-up for patient needs related to labs, vitals, and phone calls.

Requirements

High school diploma or equivalent required.
Prior healthcare experience preferred.
Prior phlebotomy experience required.
Current Medical Assistant or phlebotomy certification preferred.
Current Basic Life Support (BLS) certification preferred.
Knowledge of medications, standard medical procedures, and HIPAA compliance.
Proficiency with Microsoft Office programs (specifically Outlook, Teams, and Excel) and Electronic Medical Records (EMR)
Verbal communication
Listening
Data entry skills
People skills
Informing
Customer service
Attention to detail
Professionalism
Multi-tasking

Responsibilities

Greets incoming patients, and assists with check in process
As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
Provides superior customer services to all individuals and agencies involved through any and all modes of contact as needed
Assists with interventional treatments as directed and in accordance with policy and procedure
Orders and maintains inventory of controlled substances in compliance with DEA and FDA guidelines.
Effectively and accurately performs laboratory procedures including completion of drug screens, venipuncture draw, vital signs, and/or other specialty tests.
Monitors messages, call lines, and faxes for patient inquiries, delegating information appropriately to medical providers for guidance and providing requested information to patient pharmacies.
Appropriately engages with and supports patients based on therapeutic best practices.
Appropriately and accurately documents in Electronic Medical Record (EMR).
Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed
Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc).
Other duties as assigned