Medical Support Supervisor (FT)

San Antonio Humane Society-posted about 1 year ago
Full-time • Mid Level
San Antonio, TX
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Medical Support Supervisor at the San Antonio Humane Society is responsible for overseeing front desk operations and managing the community-wide spay/neuter program. This role combines administrative, customer service, and operational duties to ensure exceptional service to the public and internal departments, supporting the mission of the organization.

  • Provide accurate and friendly service to clients, partners, and co-workers via phone, email, and in-person interactions.
  • Educate clients on spay/neuter procedures, animal wellness, and post-operative care.
  • Respond to inquiries and resolve issues tactfully and professionally.
  • Prepare and complete online prevention orders for current clients and pets using Petpoint, Lightspeed, and FedEx.
  • Oversee the strategic community-wide spay/neuter program, ensuring maximum use of available grant funds.
  • Coordinate with veterinarians, surgical staff, and other departments to ensure that all spay/neuter activities meet organizational goals and deadlines.
  • Accurately enter and audit spay/neuter data, prepare reports, and manage invoicing details on a weekly and monthly basis.
  • Efficiently coordinate with the accounting department to ensure invoicing is performed on time.
  • Create and manage logistics of the spay/neuter calendar and wellness events using Acuity.
  • Provide ongoing training on Acuity and the voucher system in Acuity and Petpoint, as needed.
  • Supervise front desk activities, ensuring a smooth flow of intake, surgery, and wellness clinic.
  • Monitor and maintain office equipment, manage supplies, and ensure a clean and orderly workspace.
  • Process data entry for animal intake, medical records, and veterinary treatments using various software systems.
  • Handle financial transactions, including running credit cards and completing end-of-day reports.
  • Train and supervise volunteers and front desk staff working in the office area.
  • Facilitate clear communication among all departments and ensure the dissemination of relevant information.
  • High School Diploma or GED required.
  • 1-2 years of customer service experience, preferably in an animal care environment.
  • 1-2 years in a supervisory or leadership role.
  • Experience in data entry and managing multiple complex projects is essential.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning new technologies.
  • Analytical skills for gathering, interpreting, and reporting data.
  • Ability to multitask effectively in a fast-paced, high-volume environment.
  • Training in an animal care facility is preferred.
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