Medical Support Assistant (Advanced) - Relocation Incentive Authorized

Department of Veterans Affairs • Fort Worth, TX

378d • $57,154 - $74,302

About The Position

The Primary Purpose of the Position is to perform administrative and clerical support work relating to the care and treatment given to patients of the inpatient units, outpatient clinics, and ancillary support services and at these facilities. The Organizational Location of the Position is Health Administration Service, VA North Texas Health Care System (VANTHCS).

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR one year above high school; OR equivalent combination of experience and education.
• Experience must demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting.

Nice To Haves

• Previous Clinical Experience
• Previous Experience scheduling: Appointments, Cancellations, Labs, X-Ray
• Previous Experience providing customer service and resolving informal complaints
• Previous Experience verifying and updating insurance
• Previous Experience working in a team environment
• Previous Experience working independently

Responsibilities

• Provides comprehensive on the job training to new and existing staff in their respective area of responsibility as needed.
• Provides clinical staff with clinic availability profiles to improve and compliment Access.
• Informs patients about the benefits of My HealtheVet in-person authentication and directs patients to areas associated with the program to be registered.
• Establishes and maintains office records and information, files of various types that may be needed or will assist in the efficient operation of the facility and during contingency plans.
• Requisitions needed office supplies, materials, and services.
• Identifies Customer Concerns and applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely.
• Facilitates any necessary follow-up to ensure satisfactory resolution.
• Works independently in a proficient and self-directed manner to accomplish a wide variety of tasks, including setting priorities and coordinating work.
• Uses word processing software to execute several office automation functions such as storing and retrieving electronic documents and files.
• Uses the VistA as well as the Computerized Patient Record System (CPRS) to access information in the facility's computer system.

Benefits

• Competitive salary and regular salary increases.
• 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Childcare subsidy for eligible employees after 60 days of employment.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Federal health/vision/dental/term life/long-term care insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees