Medical Staff Secretary - Full Time - Day

Hackensack Meridian Health•Edison, NJ

17d•$20

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Medical Staff Secretary works closely with and provides administrative support to a diverse clinical team. Reporting to the Practice Manager, this position requires an experienced, polished, and well-spoken professional who performs a variety of administrative tasks with accuracy and timeliness while supporting the philosophy and objectives of the organization.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of 1 year of experience in the field or in a related area.
Experience in health care or corporate sectors.
Excellent written and verbal communication skills.
Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Nice To Haves

Associate degree or higher.

Responsibilities

Patient Administration & Scheduling: Enter and continuously update all patient demographic, insurance, referral, and authorization data into the system prior to every patient encounter.
Schedule and modify patient appointments in accordance with departmental guidelines and as directed by the physician.
Notify the manager, physician, and other relevant staff of any delays in the verification or authorization process.
Initiate and ensure the complete gathering of all patient demographic information, insurance verification, and prior authorizations for all appointments, procedures, and testing.
Mail necessary documents to patients for upcoming appointments.
Answer, screen, and appropriately triage a high volume of communications, including phone calls, emails, faxes, and mail.
Research and resolve patient inquiries professionally, always maintaining proper business office decorum.
Utilize the EMR to send alerts and flags to appropriate personnel.
Screen, prioritize, and distribute incoming mail and faxes for supported physicians.
Maintain and manage the physician's daily schedule and Google calendar, including clinical and administrative appointments, and update scheduling systems with current physician availability/on call schedule.
Arrange, schedule, and coordinate logistics for departmental meetings, including reserving space, preparing agendas, inviting attendees, and distributing meeting minutes.
Process administrative and financial paperwork for the supported team, including payment requisitions, expense reports, travel authorizations, time-off requests, and conference documentation.
Schedule and coordinate interviews as needed.
Scan and tag all necessary patient documents, reports, and forms into the EMR system as needed.
Distribute pertinent reports and results to referring and primary care physicians via fax, mail, or other required methods.
Prepare and complete patient-related forms, letters, and other administrative forms for physician review and signature, collaborating with the clinical team as needed.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.