Medical Services Supervisor (2838)

COMMUNITY HOUSE MENTAL HEALTH AGENCY•Seattle, WA

14d•$90,000 - $120,000

About The Position

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued. The Medical Services Supervisor is responsible for the operation of Community House’s medical team and coordinating associated services in compliance with applicable government regulations, contracts, company policies, and the established policies and procedures of the programs. Associated services include coordinating with the in-house pharmacy, contracted primary care, external medical partners, and ongoing integration of medical services across programs and service lines. This position serves as the primary contact with outside agencies and internal agency divisions to coordinate client care. At Community House, we value a strong work-life balance and aim to provide the best support for our workers. As a CHMHA employee, you will have access to a range of unique benefits, such as company-paid medical/dental/vision/disability insurance, a 403B retirement plan with employer match, continuing education credit, a personal unlimited Orca Card, and an employee assistance program with financial, mental, and legal assistance.

Requirements

Current Registered Nurse (RN) or Advanced Registered Nurse Practitioner (ARNP) certification in good standing
Three or more years of experience in behavioral health services
Experience with medication orders and administration
Successfully pass criminal background check before hire date
Obtain and maintain valid First Aid/CPR card or certificate within 30 days of hire
Hold a valid license for 1 year with clean driving record to use agency vehicles
Have legible handwriting and ability to do simple mathematics
Able to navigate and comprehend charts in electronic medical record
Able to work independently and within a team
Able to communicate information and ideas so others will understand.
Able to exchange accurate information in these situations
Able to perform duties outlined above within reasonable accommodation

Nice To Haves

Previous supervisory experience

Responsibilities

Provide oversight, training, supervision, and ongoing reviews for assigned medical staff
Function as main point of contact with in-house pharmacy, contracted primary care, external lab partner, and other significant partners
Monitor billable and non-billable activity and assist in maintaining enrollment and appropriate service delivery levels per program type and individual client needs
Delegate, supervise, and review/sign-off on Licensed Practical Nurse (LPN) duties
Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use
Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency
Ensure medications are supplied, administered, monitored, and documented appropriately for all clients and residents through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training
Provide regular supervision, direction, and documentation for assigned staff, including individual meetings, group staff meetings, chart reviews, training requirements, performance issues, etc.
Conduct interviews and hire staff in coordination with HR for open positions
Coordinate with Human Resources to ensure complete personnel files are maintained per agency, Washington Administrative Code (WAC), and contract requirements
Formalize and maintain training materials for specific programs and requirements, including finding efficiencies in current processes related to lab orders, audits, use of electronic medical record, and account creation across platforms
Provide Electronic Health Record (EHR) training to new medical team members
Maintain productive working relationships with internal department leads to always ensure efficient and seamless coordination of client care and business needs
Provide immediate crisis intervention and resolution as needed
Always maintain client and staff confidentiality
Providing or coordinating referrals to basic physical evaluation of clients, such as blood glucose monitoring, blood pressure readings, and other basic health screenings, referring as appropriate or indicated to outside clinics or specialists
Overseeing and coordinating medication orders, supplies, refills, injections, administration records, chart reviews, and associated blood draws and lab monitoring
Providing and assisting in coordinating medical discharge supplies and documents for clients leaving agency services
Working with care team to coordinate medical services for hospital discharge for clients released back to the agency
Participating in team and care coordination meetings
Providing input as part of resident’s care team on service plan and progress, and collaborating with other providers such as primary care provider, case manager, etc.
Maintaining and documenting in client charts and other external systems, etc. following agency, county, state, and federal guidelines
Assisting in admission and discharge planning, as appropriate
Performing other duties as assigned