Medical Services Coordinator

LifeStance Health-posted 2 days ago
$19 - $20/Yr
Full-time • Entry Level
Onsite • Murray, UT
5,001-10,000 employees
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At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Job Summary: The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.

  • Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
  • Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
  • Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
  • Ensure accuracy of patient pharmacy information in the medical record
  • Scan all hard copy correspondence into patient’s EHR record
  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
  • Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
  • Assist in coordination of external referrals for patient care
  • Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
  • Coordinate with clinicians pertaining to any additional patient questions.
  • Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs)
  • Comfortable handling sensitive and confidential Information (HIPAA)
  • High School or equivalent required, associates/bachelor’s degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
  • Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
  • Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals.
  • Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Actively look for ways to improve processes/performance.
  • Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.
  • Willingness to be flexible in responsibilities and easily adapt to the company's needs.
  • Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information.
  • Understand the need for accurate information in data entry and communication with patients/clients and staff.
  • Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care.
  • medical
  • dental
  • vision
  • AD&D
  • short and long-term disability
  • life insurance
  • 401k retirement savings with employer match
  • paid parental leave
  • paid time off
  • holiday pay
  • Employee Assistance Program
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