Medical Services Clerk

State of Massachusetts • Boston, MA

379d

About The Position

The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking an experienced and dynamic Medical Services Clerk IV to join our team. The Medical Services Clerk provides support to Medical Services by typing correspondence, answering phone calls/delivering messages, overseeing attendance sheets for medical staff, monitoring patient billing, aiding the Chief Medical Officer and designees as needed, scheduling patient appointments. Hours: 8-4PM, Monday-Friday with Weekends Off.

Requirements

• Understand and apply laws, rules, policies, and procedures governing Medical Record Departments
• Work accurately with names, numbers, codes, and/or symbols
• Assemble items of information following established procedures
• Maintain accurate records
• Follow oral and written instructions
• Exercise sound judgment
• Handle confidential information with discretion
• Communicate effectively both orally and in writing
• Establish rapport with others
• Maintain harmonious working relationships
• Type efficiently and in a fast paced environment
• Interact tactfully with others
• Determine proper formats and procedures for information assembly
• Utilize English language skills, including spelling, word meaning, and usage
• Use proper grammar, punctuation, and spelling
• Supervise staff by planning and assigning work, evaluating performance, and providing necessary training

Nice To Haves

• Understand the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities
• Employ proper telephone procedures for making and receiving agency calls
• Recognize the types and uses of agency forms
• Utilize electronic health records, mass email, Outlook, Word, Excel documents, scan/fax functions, and filing procedures

Responsibilities

• Scheduling medical coverage for acute medicine as well as Physician Assistant and Nurse Practitioner coverage to ensure continuity of care
• Type and distribute correspondence for the Chief Medical Officer and designees
• Support the Chief Medical Officer and designees by gathering information and compiling data and or reports for compliance with policy & procedure, including but not limited to medical record documentation
• Answering internal & external telephone calls, taking messages, making appointments for the Chief Medical Officer and Chief of Medicine
• Assemble, track, and maintain attendance sheets for contracted medical staff and submit to CMO for review & authorization
• Submit attendance sheets to appropriate vendor for processing
• Assist supervisor by monitoring and reconciling patient billing data, provider productivity, and compile reports for providers & supervisors for review
• Assist and support the Chief Medical Officer and designees in the overall management of their day-to-day schedules, committee assignments and minutes documentation, tasks, projects, and other commitments
• Coordinating with referring agencies, hospitals and facilities to ensure that needed medical information is obtained in a timely manner
• Scheduling patient appointments
• Assist with Quality Monitoring and Quality activities for medical documentation
• Facilitating aftercare for patients ready for discharge under the direction of Medical Providers
• Orders department supplies, maintains appropriate electronic folders and other department documents, requests and follows through with department work orders and other vendor orders

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Support for professional development and continuing education
• Work-life balance with weekends off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees