Medical Service Associate- Spaulding Outpatient Center

Mass General Brigham•Salem, MA

18h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Medical Service Associate provides both clinical and administrative duties to support the care and safety of the outpatient physician practice. This role assists physicians with patient care activities and maintains cleanliness and inventory of clinical treatment areas. It also assists with coordinating administrative aspects of the outpatient center, including scheduling and pre-registering patients, ordering and maintaining charts, and interacting with patients, families, physicians, and colleagues in a courteous, friendly, and efficient manner.

Requirements

One year experience in a medical/physicians office setting.
Effective verbal, electronic and written communications skills using the English language.
Computer proficiency required.

Nice To Haves

Certificate/Diploma Medical Assisting preferred
Associate's Degree Medical Assisting preferred
Bachelor's Degree Medical Assisting preferred
1-2 years experience in a medical/physicians office setting
Microsoft office applications preferred with ability to learn new software.
Phlebotomy skill preferred.
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery.
Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Attention to detail.

Responsibilities

Patients are checked in, use computer systems ensuring that medical staffs are notified and ensure accuracy of patient information is communicated according to center guidelines.
Transfer of patients from reception to the clinical treatment area is facilitated according to center guidelines including vital signs and medication reconciliation.
Exam room is prepared and physicians are assisted with special procedures per center standards.
Processing of the physician charges is completed per center guidelines; ensuring diagnostic coding is completed to meet established timeframes.
Physician orders are transcribed for lab, radiological studies, and outside tests; patient instructions are provided and the ordering physician is notified of the results.
Accurate communication is provided to patients as directed by physicians.
Patient appointments are scheduled, canceled and rescheduled as requested by patients and/or physicians.
Physician clinical treatment areas are prepared and kept clean and safe per center guidelines.
Administrative duties such as answering the phone, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Interviews with prospective patients, families and referral sources are completed per established guidelines.
Additional department, organization, or network activities are completed per established objectives.
Spaulding Rehabilitation Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.